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Counter Assistant

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WHSmith

Aug 12

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Leicester

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Requirements

  • Experience preferred
  • A passion for customers, having an exceptional experience in store
  • Confidence in communicating within the team
  • Motivation to achieve fantastic results and standards
  • Adaptability to meet company requirements and goals

Responsibilities

  • Delivering an exceptional customer service to all customers.
  • Managing queues and ensuring that customers can access the services they need quickly and simply.
  • Meeting high standards of governance and attention to detail.
  • Being part of a team and supporting colleagues.

FAQs

What is the job title for this position?

The job title is Counter Assistant.

Where is this position located?

This position is located at WHSmith – Post Office Gallowtree Gate in Leicestershire, UK.

What is the contract type for this position?

The contract type for this position is permanent.

How many hours will the Counter Assistant work per week?

The Counter Assistant will work 16 hours per week.

Is experience required for this position?

Experience is preferred for this position.

What are the working hours for the Counter Assistant role?

The working hours are fully flexible, not including nights.

What primary responsibilities does a Counter Assistant have?

A Counter Assistant is responsible for delivering exceptional customer service, managing queues, ensuring access to services, and supporting team members.

What qualities are desired in a Counter Assistant?

Desired qualities include a passion for customer service, confidence in communication, motivation to achieve results, and adaptability.

What is the salary for this position?

The salary for this position is up to £11.50 per hour.

What benefits are offered to Counter Assistants at WHSmith?

Benefits include a salary, pension scheme, paid annual leave, employee discounts, deals from retail partners, and support through the Employee Assistance Programme.

Is this position full-time or part-time?

This position is part-time.

How long has WHSmith been operating as a company?

WHSmith has been operating for over 230 years.

What is the work environment like at WHSmith?

WHSmith strives to be an inclusive employer where colleagues feel welcome and free to be themselves.

The Global Travel Retailer

Retail & Consumer Goods
Industry
10,001+
Employees
1972
Founded Year

Mission & Purpose

WHSmith is a leading, global travel retailer with a smaller business located on UK high streets. Since 1792, we’ve grown and evolved into a globally recognised brand, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. Today, we have more than 1700 stores in over 30 countries across the globe, serving millions of customers every year, and you’ll find us at airports, railway stations, hospitals and on the high street. Each of our stores and formats is tailored to meet the needs of our customers journeys; we’re the trusted home of travel essentials for the world’s travelling customer. We already operate in over 100 airports around the globe and we’re continuing to expand with a growing presence of WHSmith at international airports, and the expansion of our US businesses – Marshall Retail Group for speciality retail and InMotion, our world-leading digital and tech accessories business in travel locations - into new markets. On the high street, we’ve supported generations of customers on their journeys through life with everything from learning to read, going to school, accessing essential Post Office services to finding a great book. And our fast-growing online brands offer our customers another convenient way to shop, with personalised gifts and cards from FunkyPigeon.com and bestselling books and stationery from WHSmith.co.uk. At the heart of our business are our people and our customers. As a diverse group of over 14,000 colleagues, we are all on the same journey to a better business. Whether our colleagues are based in our stores, our distribution centres or our support centres, we’re committed to providing the opportunity for each and every member of the WHSmith team to be themselves, build their skillset, and progress on their journey with us. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better.

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