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Counter Associate - John Lewis - Oxford Street

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DECIEM | THE ABNORMAL BEAUTY COMPANY

Aug 9

Applications are closed

  • Job
    Full-time
    Entry Level
  • London

Requirements

  • - 22.5 hours per week - 3 Days
  • - Experience in the Retail, and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
  • - Comfortable in engaging customers and applying products to the customer while providing consultations
  • - Ability to multi-task, while providing professional and outstanding customer service
  • - Desire to thrive working in a team environment
  • - Effective time management and communication skills.

Responsibilities

  • Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
  • Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
  • Ensure standards for quality, customer service, and health and safety are met
  • Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
  • Manage customer feedback and queries
  • Assist in maintaining store standards of cleanliness and organization
  • Be aware of and assist in maintaining DECIEM’s merchandising concepts
  • Ensure tidiness standards are always respected and maintained
  • Thriving success
  • Responsible for opening/closing of the store, bank deposits, and paperwork

FAQs

What are the working hours for the Counter Associate position?

The Counter Associate position requires working 22.5 hours per week, typically spread over 3 days.

Is experience in retail necessary for this role?

While experience in retail, particularly in the luxury industry, is highly desirable, it is not explicitly stated as mandatory.

What qualifications are needed for this job?

Candidates should be comfortable engaging customers, able to multi-task, have effective communication skills, and a desire to thrive in a team environment.

Will I receive training for the products and services?

Yes, you will receive brand training to acquire the necessary product knowledge to assist customers effectively.

How does DECIEM approach employee wellness?

DECIEM provides unlimited access to an Employee Assistance Program that includes mental health care and mindfulness programs. Additionally, they offer generous vacation days and personal time off.

What are the perks of working at DECIEM?

Perks include generous vacation days, 6 months of paid parental leave, access to development grants, discounts on DECIEM products, and more.

How does DECIEM prioritize sustainability?

DECIEM focuses on fighting climate change, responsible packaging, and supporting charities through their Good Fund, among other sustainability efforts.

What is DECIEM’s stance on diversity and inclusion?

DECIEM is committed to diversity, equity, and inclusion, striving to create meaningful change and maintain an inclusive workplace.

Who can I contact if I need accommodations during the recruitment process?

If you require accommodations during the recruitment process, you should let the company know when contacted.

How can I apply for the position?

Interested candidates are invited to send their resumes to DECIEM as part of the application process.

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DECIEM | THE ABNORMAL BEAUTY COMPANY

Retail & Consumer Goods
Industry
1001-5000
Employees
2013
Founded Year

Mission & Purpose

DECIEM is a humble and happy umbrella of good beauty brands like NIOD and The Ordinary. We’ve been called every good and bad thing you can think of like “the most thrilling thing to happen to skincare”, and “the hottest beauty company right now”. Over the past year, we’ve sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future. DECIEM was founded in 2013 by “the beauty world’s most exciting disrupter”, Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon’s frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we’re working really hard to continue Brandon’s vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.

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