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Counter Associate "The Ordinary" Brown Thomas - Cork

  • Job
    Entry Level
  • Hospitality & Retail
  • Cork

AI generated summary

  • You must be comfortable engaging customers, applying products, and providing consultations. Multi-tasking, exceptional customer service, brand awareness, and strong communication skills are a must. Time management is key.
  • You will greet customers, suggest products, maintain cleanliness, handle feedback, assist with merchandising, and build relationships with managers and clients at DECIEM counter in Brown Thomas - Cork.


  • Comfortable in engaging customers and applying products to the customer while providing consultations
  • Ability to multi-task, while providing professional and outstanding customer service
  • Desire to spread brand awareness<3
  • Effective time management and communication skills.


  • Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
  • Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
  • Ensure standards for quality, customer service, and health and safety are met
  • Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
  • Manage customer feedback and queries
  • Assist in maintaining counter standards of cleanliness and organization
  • Be aware of and assist in maintaining DECIEM’s merchandising concepts
  • Ensure tidiness standards are always respected and maintained
  • Conduct products refunds and address customer issues in a positive manner
  • Responsible for building meaningful relationships with department managers and clients. High standard communication.


What is the job title and location for this position?

The job title is Counter Associate at "The Ordinary" Brown Thomas in Cork.

What are the responsibilities of a Counter Associate at DECIEM?

Responsibilities include greeting customers, determining their needs, suggesting products, maintaining cleanliness and organization, managing customer feedback, and building relationships with clients and department managers.

What qualifications are needed for this job?

Qualifications include experience in retail and luxury industries, comfort with engaging customers and providing consultations, effective time management, and communication skills.

What benefits and perks are offered to DECIEM team members?

Benefits and perks include access to an Employee Assistance Program, LinkedIn Learning membership, discounts on DECIEM products, and first access to new products.

What is DECIEM's core values and commitment to sustainability and social impact?

DECIEM's core values include doing the right thing, creating impact, respecting small things, caring too much, and being the future. The company is committed to sustainability through initiatives focused on fighting climate change, responsible sourcing, packaging, waste management, and more.

How does DECIEM approach diversity, equity, and inclusion (DEI)?

DECIEM is committed to diversity, equity, and inclusion by creating meaningful, measurable change in the lives of team members and communities. The company is dedicated to achieving equality and maintaining an inclusive and accessible workplace.

Retail & Consumer Goods
Founded Year

Mission & Purpose

DECIEM is a humble and happy umbrella of good beauty brands like NIOD and The Ordinary. We’ve been called every good and bad thing you can think of like “the most thrilling thing to happen to skincare”, and “the hottest beauty company right now”. Over the past year, we’ve sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future. DECIEM was founded in 2013 by “the beauty world’s most exciting disrupter”, Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon’s frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we’re working really hard to continue Brandon’s vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.