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Counter Associate "The Ordinary" Selfridges

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DECIEM | THE ABNORMAL BEAUTY COMPANY

Oct 16

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • London

Requirements

  • Experience in the Retail, and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
  • Comfortable in engaging customers and applying products to the customer while providing consultations
  • Ability to multi-task, while providing professional and outstanding customer service
  • Desire to spread brand awareness<3
  • Effective time management and communication skills.

Responsibilities

  • Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
  • Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
  • Ensure standards for quality, customer service, and health and safety are met
  • Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
  • Manage customer feedback and queries
  • Assist in maintaining counter standards of cleanliness and organization
  • Be aware of and assist in maintaining DECIEM’s merchandising concepts
  • Ensure tidiness standards are always respected and maintained
  • Conduct products refunds and address customer issues in a positive manner
  • Responsible for building meaningful relationships with department managers and clients. High standard communication

FAQs

What is the job title for this position?

The job title is Counter Associate at "The Ordinary" in Selfridges.

What are the working hours for this position?

This is a part-time position of 22.5 hours a week, specifically for 3 days.

Is prior experience necessary for this role?

Yes, experience in the retail and luxury industry, ideally within the fragrance, beauty, fashion, or luxury goods sectors, is highly desirable.

What duties will I be responsible for in this role?

Responsibilities include greeting customers, suggesting relevant products, ensuring quality customer service, managing customer feedback, maintaining cleanliness and organization, and conducting product refunds.

What qualifications are necessary for this job?

Candidates should have experience in the retail and luxury sectors, effective communication skills, the ability to multitask, and a desire to promote brand awareness.

Are there any perks or benefits offered with this position?

Yes, employees enjoy unlimited access to an Employee Assistance Program, LinkedIn Learning membership, first dibs on new products, and generous discounts on DECIEM products for themselves, family, and friends.

What values does DECIEM prioritize as a company?

DECIEM prioritizes core values such as doing the right thing, creating impact, respecting small things, caring too much, and being the future.

What is DECIEM's commitment to sustainability?

DECIEM focuses on fighting climate change, responsible waste management, sustainable packaging, responsible sourcing, and water conservation, as well as supporting charities through the Good Fund.

Is DECIEM an equal opportunity employer?

Yes, DECIEM is an equal opportunity employer and prohibits discrimination based on various legally protected classes. They are committed to creating an inclusive and accessible workplace.

How can I apply for this position?

Interested candidates should send their resume as instructed in the job description. However, only those shortlisted for interviews will be contacted.

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DECIEM | THE ABNORMAL BEAUTY COMPANY

Retail & Consumer Goods
Industry
1001-5000
Employees
2013
Founded Year

Mission & Purpose

DECIEM is a humble and happy umbrella of good beauty brands like NIOD and The Ordinary. We’ve been called every good and bad thing you can think of like “the most thrilling thing to happen to skincare”, and “the hottest beauty company right now”. Over the past year, we’ve sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future. DECIEM was founded in 2013 by “the beauty world’s most exciting disrupter”, Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon’s frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we’re working really hard to continue Brandon’s vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.

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