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Counter Associate - The Ordinary (Selfridges - Trafford)

  • Job
    Entry Level
  • Hospitality & Retail
  • Manchester

AI generated summary

  • You must engage customers, apply products, and provide consultations while offering outstanding service at Selfridges - Trafford. Spread brand awareness with effective time management and communication skills.
  • You will greet customers, determine their needs, provide product knowledge, maintain cleanliness, handle refunds, and build relationships to deliver exceptional customer service at the DECIEM counter in Selfridges Trafford.


  • Comfortable in engaging customers and applying products to the customer while providing consultations
  • Ability to multi-task, while providing professional and outstanding customer service
  • Desire to spread brand awareness<3
  • Effective time management and communication skills.


  • Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
  • Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
  • Ensure standards for quality, customer service, and health and safety are met
  • Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
  • Manage customer feedback and queries
  • Assist in maintaining counter standards of cleanliness and organization
  • Be aware of and assist in maintaining DECIEM’s merchandising concepts
  • Ensure tidiness standards are always respected and maintained
  • Conduct products refunds and address customer issues in a positive manner
  • Responsible for building meaningful relationships with department managers and clients. High standard communication.


What is the work schedule for this position?

This is a 37.5-hour-a-week position on a full-time basis (5 Days) with a 6-month contract. There is eligibility for a contract extension and an opportunity for a permanent position.

What are the qualifications needed for this role?

Qualifications needed for this role include comfort in engaging customers, ability to multi-task while providing excellent customer service, a desire to spread brand awareness, effective time management, and communication skills.

What benefits are offered to employees in this position?

Benefits for employees in this position include unlimited access to an Employee Assistance Program, access to LinkedIn Learning membership, first dibs on new products, and a generous discount on DECIEM products for themselves, family, and friends.

What values guide the company?

The company is guided by core values including doing the right thing, creating impact, respecting small things, caring too much, and being the future.

How does the company prioritize sustainability and social impact?

The company's sustainability strategy includes fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation. In 2020, the company established the Good Fund to support charities in response to global events.

Retail & Consumer Goods
Founded Year

Mission & Purpose

DECIEM is a humble and happy umbrella of good beauty brands like NIOD and The Ordinary. We’ve been called every good and bad thing you can think of like “the most thrilling thing to happen to skincare”, and “the hottest beauty company right now”. Over the past year, we’ve sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future. DECIEM was founded in 2013 by “the beauty world’s most exciting disrupter”, Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon’s frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we’re working really hard to continue Brandon’s vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.