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Counter Business Manager

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • London
  • Quick Apply

AI generated summary

  • You must drive sales, manage a team, oversee recruitment, maintain stock, ensure compliance, deliver exceptional customer experience, and embrace innovation while building strong relationships.
  • You will drive sales, manage team performance, oversee recruitment and training, ensure compliance, report on metrics, and enhance customer experience while maintaining relationships with stakeholders.

Requirements

  • Deliver weekly and Monthly productivity reporting to the Field Sales Manager
  • Driving sales success through motivation of the team to hit daily and monthly KPI targets
  • Leading a #1 team through daily briefs, performance 121 meetings, tilbury theatre eventing and general line management
  • Monthly rota scheduling, payroll budgeting and forecasting (responding to trading conditions)
  • Working and liaising with host store partners and senior stakeholders; ensuring brand compliance with policies and procedures
  • Monitor stock levels through managing sales, audits and counts, analysing all information available to provide proactive counsel to the Field Sales Manager on stock lines
  • People planning; ongoing talent management and succession planning of the team.
  • Acts with integrity when dealing with complex people matters, adhering to People policies and processes, seeking advice and guidance when necessary.
  • Owning the end-to-end recruitment process in your store, proactively sourcing exceptional talent and providing a magical candidate experience to all applicants
  • Identify the training needs of the team in collaboration with the Field Training Manager and provide feedback about advancement in opportunity areas
  • Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth
  • Ensure the best customer experience is being delivered; embedding the magic service methodology, and building brand awareness by creating lasting emotional connections with customers
  • Own your counter metrics and unlock the steps that need to be taken to manage future risks and opportunities
  • Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade
  • Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
  • Adhere to health and safety guidance in the workplace
  • Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves
  • Naturally creative, seeking innovative ways to over perform and deliver
  • An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results
  • Assertive with energy and drive to succeed
  • Strong emotional intelligence and engaging personable skills that can be adapted to suit
  • Ability to build and maintain strong relationships with your team and stakeholders
  • Acts with integrity and isn’t reluctant to hold ownership

Responsibilities

  • Deliver weekly and Monthly productivity reporting to the Field Sales Manager
  • Driving sales success through motivation of the team to hit daily and monthly KPI targets
  • Leading a #1 team through daily briefs, performance 121 meetings, tilbury theatre eventing and general line management
  • Monthly rota scheduling, payroll budgeting and forecasting (responding to trading conditions)
  • Working and liaising with host store partners and senior stakeholders; ensuring brand compliance with policies and procedures
  • Monitor stock levels through managing sales, audits and counts, analysing all information available to provide proactive counsel to the Field Sales Manager on stock lines
  • People planning; ongoing talent management and succession planning of the team.
  • Acts with integrity when dealing with complex people matters, adhering to People policies and processes, seeking advice and guidance when necessary.
  • Owning the end-to-end recruitment process in your store, proactively sourcing exceptional talent and providing a magical candidate experience to all applicants
  • Identify the training needs of the team in collaboration with the Field Training Manager and provide feedback about advancement in opportunity areas
  • Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth
  • Ensure the best customer experience is being delivered; embedding the magic service methodology, and building brand awareness by creating lasting emotional connections with customers
  • Own your counter metrics and unlock the steps that need to be taken to manage future risks and opportunities
  • Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade
  • Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
  • Adhere to health and safety guidance in the workplace
  • Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves
  • Naturally creative, seeking innovative ways to over perform and deliver
  • An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results
  • Assertive with energy and drive to succeed
  • Strong emotional intelligence and engaging personable skills that can be adapted to suit
  • Ability to build and maintain strong relationships with your team and stakeholders
  • Acts with integrity and isn’t reluctant to hold ownership

FAQs

What is the job title for this position?

The job title is Counter Business Manager.

Is this position full-time or part-time?

This position is permanent and full-time.

Who founded Charlotte Tilbury Beauty?

Charlotte Tilbury Beauty was founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013.

What type of training program is offered to new hires?

New hires will participate in a structured induction program called Charlotte’s Magic Academy, which trains on all aspects of the role necessary for providing a red carpet customer experience.

What are some key responsibilities of the Counter Business Manager?

Key responsibilities include driving sales success, managing a team, overseeing recruitment, ensuring compliance with brand policies, and providing an exceptional customer experience.

What is the focus of Charlotte Tilbury Beauty’s internal culture?

The internal culture focuses on embracing challenges, disruptive thinking, winning together, and sharing the magic.

What type of career development opportunities are available?

Structured career development is provided, with support from a team of industry experts to explore learning potential and career goals.

What benefits are included with this position?

Benefits include access to exclusive product launches, a rewards platform called Tilbury Treats, life assurance, birthdays off work, team sales incentives, and more.

How does Charlotte Tilbury Beauty approach diversity and inclusion?

The company encourages and hires people with diverse backgrounds, cultures, voices, beliefs, and perspectives to better serve their communities and customers.

What is the expectation regarding customer experience?

The expectation is to deliver the best customer experience by embedding the magic service methodology and building genuine emotional connections with customers.

Dream, Dare & Disrupt

Retail & Consumer Goods
Industry
501-1000
Employees
2013
Founded Year

Mission & Purpose

Charlotte Tilbury Beauty is a renowned cosmetics brand founded by makeup artist Charlotte Tilbury. The company offers a wide range of makeup and skincare products designed to enhance natural beauty and empower individuals to look and feel their best. With a focus on high-quality formulations, luxurious textures, and iconic packaging, Charlotte Tilbury Beauty provides a luxurious and immersive beauty experience. Their ultimate mission is to inspire confidence and empower individuals to express their unique style through the transformative power of makeup. With a commitment to innovation, quality, and inclusivity, Charlotte Tilbury Beauty strives to create products that cater to diverse needs and deliver exceptional results.