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Counter Manager "The Ordinary" - Boots - Bluewater (DA9 9ST)

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DECIEM | THE ABNORMAL BEAUTY COMPANY

29d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You need a passion for beauty, experience in leadership, strong communication skills, proficiency in MS Office, attention to detail, and the ability to manage time and priorities effectively.
  • You will supervise staff, manage operations and costs, ensure customer service, control stock, maintain merchandising standards, and develop employee performance to meet sales goals.

Requirements

  • Love of beauty products and a passion for skincare
  • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
  • Attention to detail and problem-solving skills. Excellent written and verbal communication skills
  • Strong time management and organizational skills with the ability to multi-task a must
  • Demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines
  • Strong leadership skills to coach and mentor employees to success
  • High School Diploma plus either relevant designation / degree / diploma OR equivalent work experience is required
  • 2 + years of people management or work in leadership role is required
  • Relevant education OR equivalent work experience in customer service/retail is an asset

Responsibilities

  • Supervise all staff within your location and oversee employee relations, sales, merchandising, customer experience and all operational functions
  • Recruit, manage, mentor and develop staff to maximise sales, profitability and exceed agreed key performance indicators
  • Complete scheduling counter requirements by scheduling and assigning ‘zones’ to employees, while ensuring to have a fully staffed counter at all times
  • Manage all operational costs to keep store profitable and inform the Area Sales Manager of any pertinent issues (petty cash, daily banking, POS System, payment processor etc.)
  • Ensure the day-to-day operations of the counter are compliant with the company requirements
  • Execute timesheet adjustments in time and attendance system (Nova time) when needed
  • Coach, counsel and provide constructive feedback to all counter staff
  • Communicate the changing needs of the counter to the Area Sales Manager
  • Control stock and manage the weekly order of counter supplies
  • Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service. Educate customers about the world of Beauty and Skin Care, DECIEM brands and products
  • Stay up to date with product knowledge, company information, launches and campaigns
  • Ensure standards for quality, customer service and health and safety are met
  • Identify current and future customer requirements by establishing rapport with potential and actual customers and provide feedback to the Area Sales Manager
  • Notify Area Sales Manager of any customer complaints and comments (handle any in-person customer complaints)
  • Enforce store policies and procedures are up to company standard and direction
  • Work with neighborhood and district marketing opportunities and corporate retail team for customer appreciation events to drive traffic
  • Maintain DECIEM’s visual merchandising standards according to the official merchandising guidelines (including displays, testers, cleanliness etc.)
  • Perform other duties as assigned

FAQs

What is the primary role of the Counter Manager at DECIEM's Boots Bluewater location?

The primary role of the Counter Manager is to deliver the highest standards of customer service, supervise staff, manage operational functions, and ensure the counter runs efficiently while meeting company standards.

What qualifications are needed to apply for the Counter Manager position?

A minimum of two to three years of management experience in sectors such as fragrance, beauty, fashion, or luxury goods, along with strong leadership, communication, and organizational skills are required.

Is previous experience in retail or customer service essential for this role?

Yes, relevant experience in customer service or retail is an asset and preferred for candidates applying for this position.

What key responsibilities does the Counter Manager have regarding staff management?

The Counter Manager is responsible for recruiting, mentoring, developing staff, scheduling, and ensuring a fully staffed counter to maximize sales and profitability.

What type of training or development opportunities does DECIEM offer?

DECIEM offers access to Development Grants and a LinkedIn Learning membership to help team members grow and learn.

What benefits do employees receive when working for DECIEM?

Employees receive generous vacation and personal days, paid time off for new parents, mental health care access, development grants, and product discounts, among other perks.

How does DECIEM promote sustainability and social impact?

DECIEM focuses on fighting climate change, responsible packaging, waste management, product lifecycle, and supports charitable efforts through the Good Fund.

Are there any specific skills required for the Counter Manager position?

Yes, candidates need proficiency in MS Office, attention to detail, problem-solving skills, strong time management, and the ability to work well under pressure.

How does DECIEM ensure diversity and inclusion in the workplace?

DECIEM is committed to creating meaningful change in diversity, equity, and inclusion, following their core values and promoting equality in the workplace.

What should candidates do if they are contacted for an interview and require accommodations?

Candidates should inform DECIEM of any required accommodations during the recruitment process to ensure an inclusive experience.

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DECIEM | THE ABNORMAL BEAUTY COMPANY

Retail & Consumer Goods
Industry
1001-5000
Employees
2013
Founded Year

Mission & Purpose

DECIEM is a humble and happy umbrella of good beauty brands like NIOD and The Ordinary. We’ve been called every good and bad thing you can think of like “the most thrilling thing to happen to skincare”, and “the hottest beauty company right now”. Over the past year, we’ve sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future. DECIEM was founded in 2013 by “the beauty world’s most exciting disrupter”, Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon’s frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we’re working really hard to continue Brandon’s vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.