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Counter Manager "The Ordinary" - Brown Thomas - DUNDRUM

  • Job
    Junior & Mid Level
  • Hospitality & Retail
  • Dublin

AI generated summary

  • You need 2-3 years of luxury management experience in beauty, fashion, or luxury goods. Proficient in MS Office. Strong communication and leadership skills. Attention to detail and problem-solving abilities. Events organization skills are a plus.
  • You will be responsible for leading a team to provide top-notch customer service, meet sales goals, maintain brand protocols, and uphold store standards. Collaborate with various teams to ensure smooth operations and drive business growth.


  • A minimum of two / three years of Management experience, in the luxury industry, is highly desirable and ideally, within Fragrance, Beauty, Fashion, and Luxury Goods sectors.
  • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
  • Strong communication and leadership skills to coach and mentor employees to success
  • Events organizational skills/background "Nice" to have <3
  • Attention to detail and problem-solving skills. Excellent written and verbal communication skills


  • Ensure the team is consistently following the brand selling protocols aligning with the DECIEM culture of educating clients on their beauty needs, evaluating performances, sharing feedback, and taking action to highlight successes.
  • Attends department and brand meetings and chairs regular team meetings to update the employees on business performance, new initiatives, and other relevant topics.
  • Setting regular 1:1 Human Conversations to track team members' development and performances.
  • Responsible for monitoring and achieving the overall counter satisfaction and Team educational KPIs.
  • Operational mindset and regularly consults with the Retailer, Department & Floor Managers, Warehouse, and Delivery teams…to build essential partnerships.
  • Records the counter sales information and completes the store and Company reports on a weekly basis, accurately and on time.
  • Supports both DECIEM and the Retailer to ensure the team schedules are in line with the needs of the business, especially during peak sales times and seasonal trading times.
  • Proactively seeks opportunities to promote in-store events to accomplish brand awareness.
  • Acts as a Business Developer by growing the client base by offering the DECIEM journey. Manages any potential customer complaints discretely and effectively.
  • Enforce store policies and procedures to be up to company standards and direction. Ensure standards for quality, customer service, and health and safety are met


What is DECIEM and what sets it apart from other beauty companies?

DECIEM, also known as "The Abnormal Beauty Company", is a parent company of various beauty brands including The Ordinary and NIOD. What sets DECIEM apart is its science-first approach to innovation, authenticity, and transparency in the beauty industry.

What qualifications are needed to be a successful Counter Manager at DECIEM?

A successful Counter Manager at DECIEM should have a minimum of two to three years of Management experience, ideally within Fragrance, Beauty, Fashion, or Luxury Goods sectors. Proficiency in MS Office, strong communication and leadership skills, attention to detail, and problem-solving skills are also important qualifications.

What benefits and perks can employees expect when working at DECIEM?

DECIEM offers generous vacation and personal days, paid time off for new parents, access to an Employee Assistance Program, Development Grants, a LinkedIn Learning membership, first dibs on new products, and a generous discount on DECIEM products for employees, their family, and friends.

How does DECIEM prioritize sustainability and social impact?

DECIEM prioritizes sustainability by focusing on fighting climate change, improved waste management, responsible packaging, sourcing, product lifecycle, and water conservation. In 2020, DECIEM established the Good Fund to support charities in response to global events.

What is DECIEM's commitment to diversity, equity, and inclusion (DEI)?

DECIEM is committed to diversity, equity, and inclusion by creating meaningful, measurable change in the lives of team members and communities. They are dedicated to achieving equality and maintaining an inclusive and accessible workplace.

Retail & Consumer Goods
Founded Year

Mission & Purpose

DECIEM is a humble and happy umbrella of good beauty brands like NIOD and The Ordinary. We’ve been called every good and bad thing you can think of like “the most thrilling thing to happen to skincare”, and “the hottest beauty company right now”. Over the past year, we’ve sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future. DECIEM was founded in 2013 by “the beauty world’s most exciting disrupter”, Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon’s frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we’re working really hard to continue Brandon’s vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.