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Counter Manager "The Ordinary" - Fenwick Brent Cross

  • Job
    Junior & Mid Level
  • Hospitality & Retail
  • London

AI generated summary

  • You need 2-3 years luxury management experience in fragrance, beauty, or fashion. Proficient in MS Office, with strong communication and leadership skills. Events background is a plus. Attention to detail and problem-solving skills are a must. Join us at DECIEM for success!
  • You will lead and develop a team to provide exceptional customer service, meet sales targets, and maintain brand standards. Track performance, resolve issues, and drive business growth through proactive initiatives.


  • A minimum of two / three years of Management experience, in the luxury industry, is highly desirable and ideally, within Fragrance, Beauty, Fashion, and Luxury Goods sectors.
  • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
  • Strong communication and leadership skills to coach and mentor employees to success
  • Events organizational skills/background "Nice" to have <3
  • Attention to detail and problem-solving skills. Excellent written and verbal communication skills


  • Ensure the team is consistently following the brand selling protocols aligning with the DECIEM culture of educating clients on their beauty needs, evaluating performances, sharing feedback, and taking action to highlight successes.
  • Attends department and brand meetings and chairs regular team meetings to update the employees on business performance, new initiatives, and other relevant topics.
  • Setting regular 1:1 Human Conversations to track team members' development and performances.
  • Responsible for monitoring and achieving the overall counter satisfaction and Team educational KPIs.
  • Operational mindset and regularly consults with the Retailer, Department & Floor Managers, Warehouse, and Delivery teams…to build essential partnerships.
  • Records the counter sales information and completes the store and Company reports on a weekly basis, accurately and on time.
  • Supports both DECIEM and the Retailer to ensure the team schedules are in line with the needs of the business, especially during peak sales times and seasonal trading times.
  • Proactively seeks opportunities to promote in-store events to accomplish brand awareness.
  • Acts as a Business Developer by growing the client base by offering the DECIEM journey. Manages any potential customer complaints discretely and effectively.
  • Enforce store policies and procedures to be up to company standards and direction. Ensure standards for quality, customer service, and health and safety are met


What is DECIEM and who are they looking for in a Counter Manager?

DECIEM is a disruptive beauty company known for its science-first approach to innovation. They are looking for a Counter Manager with a minimum of two to three years of management experience in the luxury industry, ideally within Fragrance, Beauty, Fashion, and Luxury Goods sectors.

What are some of the responsibilities of a Counter Manager at DECIEM?

Some of the responsibilities of a Counter Manager at DECIEM include delivering high standards of customer service, leading and managing Counter Associates, controlling stock levels, ensuring merchandising is aligned with DECIEM directives, and communicating any challenges to the Area Sales Manager.

What skills and qualifications are needed to become a Counter Manager at DECIEM?

To become a Counter Manager at DECIEM, candidates should have a minimum of two to three years of management experience in the luxury industry, proficiency in MS Office, strong communication and leadership skills, attention to detail, problem-solving skills, and excellent written and verbal communication skills.

What benefits and perks can a Counter Manager expect by joining the DECIEM team?

Some benefits and perks for a Counter Manager at DECIEM include generous vacation and personal days, paid time off for new parents, access to an Employee Assistance Program, development grants and a LinkedIn Learning membership, first access to new products, and a generous discount on DECIEM products for themselves, family, and friends.

What is DECIEM's commitment to sustainability and social impact?

DECIEM is committed to sustainability by focusing on fighting climate change, waste management, responsible packaging, sourcing, and product lifecycle, and water conservation. They have also established the Good Fund to support charities in response to global events.

Retail & Consumer Goods
Founded Year

Mission & Purpose

DECIEM is a humble and happy umbrella of good beauty brands like NIOD and The Ordinary. We’ve been called every good and bad thing you can think of like “the most thrilling thing to happen to skincare”, and “the hottest beauty company right now”. Over the past year, we’ve sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future. DECIEM was founded in 2013 by “the beauty world’s most exciting disrupter”, Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon’s frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we’re working really hard to continue Brandon’s vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.