Counter Manager "The Ordinary" - John Lewis - Oxford Street

DECIEM | THE ABNORMAL BEAUTY COMPANY

Aug 9

Applications are closed

Job
Full-time
Junior & Mid Level
London

Requirements

- Love of beauty products and a passion for skincare
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong time management and organizational skills with the ability to multi-task a must
- Demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines
- Strong leadership skills to coach and mentor employees to success
- High School Diploma plus either relevant designation / degree / diploma OR equivalent work experience is required
- 2 + years of people management or work in leadership role is required
- Relevant education OR equivalent work experience in customer service/retail is an asset

Responsibilities

Supervise all staff within your location and oversee employee relations, sales, merchandising, customer experience and all operational functions
Recruit, manage, mentor and develop and staff to maximise sales, profitability and exceed agreed key performance indicators
Complete scheduling counter requirements by scheduling and assigning ‘zones’ to employees, while ensuring to have a fully staffed counter at all times
Manage all operational costs to keep store profitable and inform the Area Sales Manager of any pertinent issues
Ensure the day-to-day operations of the counter are compliant with the company requirements
Execute timesheet adjustments in time and attendance system (Nova time) when needed
Coach, counsel and provide constructive feedback to all counter staff
Communicate the changing needs of the counter to the Area Sales Manager
Control stock and manage the weekly order of counter supplies
Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
Educate customers about the world of Beauty and Skin Care, DECIEM brands and products
Stay up to date with product knowledge, company information, launches and campaigns
Ensure standards for quality, customer service and health and safety are met
Identify current and future customer requirements by establishing rapport with potential and actual customers and provide feedback to the Area Sales Manager
Notify Area Sales Manager of any customer complaints and comments
Enforce store policies and procedures are up to company standard and direction
Work with neighborhood and district marketing opportunities and corporate retail team for customer appreciation events to drive traffic
Maintain DECIEM’s visual merchandising standards according to the official merchandising guidelines
Perform other duties as assigned

FAQs

What qualifications are needed for the Counter Manager position at The Ordinary in John Lewis?

A minimum of two to three years of management experience, preferably in the fragrance, beauty, fashion, or luxury goods sectors, is required. Additionally, relevant education or equivalent work experience in customer service/retail is an asset.

What are the primary responsibilities of the Counter Manager?

The Counter Manager will supervise staff, manage employee relations, oversee sales and merchandising, ensure customer service standards are met, control stock levels, manage operational costs, and communicate with the Area Sales Manager.

Is previous experience in beauty or skincare required for this role?

While a love of beauty products and a passion for skincare is essential, specific prior experience in beauty is not explicitly required, though it is preferred.

What kind of support and benefits does DECIEM offer to its employees?

DECIEM offers generous vacation and personal days, paid time off for new parents, access to an Employee Assistance Program, development grants, a LinkedIn Learning membership, and a discount on DECIEM products.

How does DECIEM approach diversity, equity, and inclusion?

DECIEM is committed to creating meaningful, measurable change in diversity, equity, and inclusion within the workplace and is dedicated to achieving equality across its operations.

What are the operational hours for the position at John Lewis?

The specific operational hours may vary, but the Counter Manager will need to manage and schedule staff to ensure the counter is fully staffed during store hours.

Does DECIEM have a sustainability strategy?

Yes, DECIEM's sustainability strategy focuses on fighting climate change, improving waste management, responsible packaging and sourcing, and water conservation.

What skills are necessary for success in the Counter Manager role?

Essential skills include strong leadership abilities, time management, communication skills, attention to detail, problem-solving, and the ability to multitask effectively under pressure.

What type of store environment does DECIEM promote?

DECIEM promotes a positive, teamwork-oriented environment where employees are encouraged to contribute effectively to customer service and overall operational success.

How can candidates apply for the Counter Manager position?

Candidates interested in the position can apply by sending their resume as instructed in the job description, although only those shortlisted for interviews will be contacted.

DECIEM | THE ABNORMAL BEAUTY COMPANY

Retail & Consumer Goods

Industry

1001-5000

Employees

2013

Founded Year

Mission & Purpose

DECIEM is a humble and happy umbrella of good beauty brands like NIOD and The Ordinary. We’ve been called every good and bad thing you can think of like “the most thrilling thing to happen to skincare”, and “the hottest beauty company right now”. Over the past year, we’ve sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future. DECIEM was founded in 2013 by “the beauty world’s most exciting disrupter”, Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon’s frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we’re working really hard to continue Brandon’s vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.