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Country Manager, Digital Banking – Rome or Milan (Hybrid mode)

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Business, Operations & Strategy
  • Rome, +1
  • 21d left

AI generated summary

  • You need 5+ years in strategic planning/business development, FinTech experience, a relevant degree, fluency in Italian/English, strong stakeholder engagement skills, and a hands-on, entrepreneurial mentality.
  • You will drive customer acquisition, analyze data for growth, manage operations, ensure compliance, oversee budgets, and build stakeholder relationships to enhance market presence.

Requirements

  • 5+ years of progressive experience in a similar role covering strategic planning, business development, and market expansion for or in an international company, preferably in a bank or other financial institution
  • Demonstrated experience in FinTech, consumer platforms, digital environments, or financial services
  • Bachelor's degree in business administration, Finance, Marketing, or a related field, MBA preferred
  • Fluency in Italian and English is required
  • Track record of building and growing a business as well as delivering high-impact projects successfully
  • Entrepreneurial spirit with strong customer, product, and business-oriented thinking
  • Proven track record of effectively engaging and collaborating with key stakeholders, including C-level, and the ability to effectively influence cross-functional leaders and teams
  • Dynamic senior spokesperson with experience in public speaking and public relations
  • Hands-on mentality, with a natural aptitude to manage competing priorities
  • Willing to travel up to 20% of the time

Responsibilities

  • Develop and implement strategies to drive customer acquisition and retention.
  • Analyze customer data to identify growth opportunities and optimize customer journeys.
  • Collaborate with marketing teams to design and execute targeted campaigns.
  • Conduct thorough market research to understand local customer needs and preferences.
  • Monitor and analyze competitor activities and market trends to inform strategic decisions.
  • Adapt global strategies to fit local market conditions and regulatory requirements.
  • Position Western Union Digital Bank as the best solution for senders and receivers of money transfers and the best bank account for immigrants and unbanked.
  • Build and maintain strong relationships with key stakeholders, including customers, partners, and regulators.
  • Represent the company at industry events and forums to enhance brand visibility.
  • Manage day-to-day operations of the local branch (regulated entity), ensuring compliance with all regulatory requirements and maintaining operational integrity.
  • Stay updated on regulatory changes, liaise with regulatory bodies, and ensure the branch adheres to all laws and regulations.
  • Oversee the branch's budget, monitor financial performance, and prepare financial reports, ensuring resources are effectively allocated.
  • Represent Western Union legally and serve as the primary spokesperson in the assigned country, promoting its mission, values, and goals to external audiences.
  • Develop and implement a cross-functional country strategy in alignment with the leadership of the European Digital Bank and the leadership of Western Union’s core money transfer business in assigned country.
  • Contribute to, review, and agree on country P&L forecasts, ensuring the achievement of local P&L targets through cross-functional efforts.
  • Generate proactive market insights and serve as the point of contact for all local market topics.
  • Identify and lead major local business development and collaboration opportunities.

FAQs

Do we support remote work?

Yes, we operate in a hybrid format, requiring you to work from the office a minimum of three days per week.

What is the location for this job?

The job location is either in Rome or Milan, Italy.

What are the key responsibilities of the Country Manager, Digital Banking?

Key responsibilities include driving customer growth, implementing strategies for acquisition and retention, analyzing customer data, managing operations, and building relationships with stakeholders.

What are the qualifications required for this role?

Candidates should have 5+ years of experience in strategic planning, business development, and market expansion, preferably in a financial institution, along with a Bachelor’s degree (MBA preferred) and fluency in Italian and English.

Is travel required for this position?

Yes, you should be willing to travel up to 20% of the time.

What benefits are included for employees in Italy?

Benefits include 26 days of annual leave, comprehensive life and medical coverage, a contributory pension plan, and lunch vouchers.

What type of experience is preferred for this position?

Experience in FinTech, consumer platforms, digital environments, or financial services is preferred.

Will there be opportunities for professional development?

Yes, the company offers access to best-in-class development platforms and opportunities to learn new skills and build a career.

What does the role of Country Manager, Digital Banking entail with respect to compliance?

The role involves ensuring compliance with all regulatory requirements, staying updated on regulatory changes, and liaising with regulatory bodies.

Are there any specific skills or traits required for this position?

Candidates should possess an entrepreneurial spirit, strong customer and business-oriented thinking, and a proven ability to engage and collaborate with key stakeholders.

What is the expected impact of this role on the company?

The role is expected to position Western Union Digital Bank competitively in the market, drive customer growth, and enhance brand visibility.

How will this role contribute to the company's mission?

The Country Manager will help make financial services accessible and enhance customer experiences through innovative digital banking solutions.

Finance
Industry
5001-10,000
Employees
1851
Founded Year

Mission & Purpose

Western Union is a global financial services company that provides money transfer and payment solutions. They facilitate international and domestic transfers, enabling individuals and businesses to send and receive money quickly and securely across borders. The company's ultimate mission is to connect people and businesses worldwide by offering reliable and accessible financial services. Their purpose is to make financial transactions seamless and efficient, supporting global economic integration and empowering individuals to manage their financial needs with ease.