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  • Job
    Full-time
    Entry Level
  • Government & Politics
  • Brighton & Hove

AI generated summary

  • You need strong customer service skills, public service experience, basic computer proficiency, and flexibility to work in various courthouses and offices.
  • You will welcome court users, provide information, handle data entry, manage post, support judiciary, operate equipment, arrange meetings, and perform clerical tasks as needed.

Requirements

  • Strong customer focus and service skills
  • Experience of working with the public in a busy public service environment.
  • Ability to use a computer at the level required for the work
  • Whilst initially you will be allocated to a specific court or office base, there will be a need for flexibility to work on an ad hoc basis at other courthouses and local HMCTS offices.

Responsibilities

  • Reception of parties to court
  • Including members of the public, judiciary, juries, solicitors and barristers, the police, representatives of external Agencies etc.
  • Providing information related to proceedings, escorting court users into and from the building, swearing oaths etc.
  • Calling people into court / hearing rooms in priority order, discussing with Court Clerks and Legal Advisers and liaising with the Witness Service as necessary
  • Answering face to face enquiries
  • Keeping parties informed of changes e.g., of courtrooms and hearing times
  • Data Entry and recording
  • Resulting, checking accuracy and completeness against guidelines or a proforma, straightforward money handling e.g., issuing jury payments, spending petty cash under instruction.
  • Post Handling
  • Opening, sorting, distributing and dispatching post as required
  • Collecting and delivering post from appropriate offices
  • Administration
  • Collecting and delivering files and bundles to the judiciary and clerks ensuring they have the necessary papers
  • Providing support to colleagues & judiciary outside of court / hearing times
  • General clerical work, including use of computers and Switchboard
  • Filling out forms
  • Operating recording equipment and maintaining records of recordings of hearings
  • Sort and deliver lists of hearings for internal & external notice boards
  • Correspondence
  • Completing standard forms, etc where the information is clearly defined.
  • Straightforward drafting such as acknowledgements and receipting, confirmations, court orders, warrants etc.
  • Monitoring Stock
  • Ensuring Court rooms are supplied against requirements for relevant forms and stationery
  • Collecting and delivering stationary around the offices
  • Operating equipment
  • Office and court equipment e.g., computers, scanners, photocopiers, switchboards, franking machines, messaging equipment, tape, and video recorders etc.
  • Handling telephone calls
  • Answering standard enquiries and passing messages to others.
  • Arranging meetings
  • Preparing rooms for hearings, tribunals, trials, meetings and clearing the court / hearing room down at the end of the day etc.
  • Using electronic diaries
  • Other duties
  • The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

FAQs

What is the salary for the Court Usher position?

The salary for the Court Usher position is £23,311.

Is this a permanent position?

Yes, the Court Usher position is a permanent contract.

How many hours per week is required for this role?

The successful candidate will need to work a minimum of 30 hours per week.

Where is the Court Usher position located?

The position is based at Brighton Magistrates and Crawley Magistrates.

Will I need to work weekends or bank holidays?

Yes, occasional weekend and bank holiday working is required, and it will be discussed during the interview.

What type of pension scheme is offered?

A Civil Service Pension is offered, with an employer contribution of 28.97%.

Are there any specific skills required for this role?

Yes, essential skills include strong customer focus and service skills, experience of working with the public, and the ability to use a computer at the level required for the work.

What benefits are provided alongside the salary?

Benefits include access to learning and development, a supportive working environment, annual leave, public holidays, and a season ticket advance.

Is there an opportunity for additional responsibilities in this role?

Yes, the post holder is required to work flexibly and undertake any other duties reasonably requested by line management that are commensurate with the grade.

What is the selection process for this position?

The selection process uses Success Profiles and will assess your Behaviours, Strengths, and Experience. Feedback will only be provided if you attend an interview or assessment.

We're responsible for the administration of criminal, civil and family courts and tribunals in England and Wales.

Law
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

This is the official LinkedIn page for the HM Courts & Tribunals Service. We are responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. We are also responsible for non-devolved tribunals in Scotland and Northern Ireland. We work with an independent judiciary to provide a fair, efficient and effective justice system. We employ around 17,000 staff and operate from locations in England, Wales, Scotland and Northern Ireland. Through the courts and tribunals we give people and businesses access to justice, including: - victims and witnesses of crime - defendants accused of crimes - consumers in debt or with other disputes - people involved in the adoption or protection of children - businesses involved in commercial disputes - individuals asserting their employment rights or challenging the decisions of government bodies - people affected by relationship breakdown We follow the Ministry of Justice’s strategic vision for reform, to create a more effective, less costly and more responsive justice system for the public. We’re responsible for: - providing the supporting administration for a fair, efficient and accessible courts and tribunal system - supporting an independent judiciary in the administration of justice - driving improvements across all aspects of the administration of the courts and tribunals - collaborating effectively with other justice organisations and agencies, including the legal professions, to improve access to justice - working with government departments and agencies to improve the quality and timeliness of their decision- making, which will reduce the number of cases coming before courts and tribunals All our commercial contract opportunities over £10,000 can be found on the GOV.UK Contract Finder service: https://www.gov.uk/contracts-finder For more information on how we use social media, visit: https://bit.ly/2TDvAUV