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Court Usher

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HM Courts & Tribunals Service (HMCTS)

Nov 2

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Government & Politics

Requirements

  • Friendly and approachable manner with excellent customer service skills.
  • Ability to multitask whilst working in a fast-paced environment.
  • Good written and verbal communication skills.
  • IT proficient with the ability to learn and adapt to different technologies and software packages.
  • Excellent Organisational and time-keeping skills.

Responsibilities

  • The successful applicant will be expected to travel to Guildford as and when required and work a minimum of 30 hours per week. This role has a requirement to work Saturdays and Bank Holidays. Your working pattern will be confirmed by your line manager and on the occasions you are required to work Saturdays and Bank Holidays you will be allocated a day off in lieu based on business needs. There is no requirement to work Sundays.
  • You will be an essential first point of contact for all the court users. There will be regular contact with the judiciary and assisting the administrative staff. You will meet members of the public, which may include vulnerable witnesses, and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs efficiently. You will also carry out some general clerical work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time.

FAQs

What is the salary for the Court Usher position?

The salary for the Court Usher position is £23,311.

Is this a full-time position?

Yes, this role requires a minimum of 30 hours of work per week, including some Saturdays and Bank Holidays.

What are the main responsibilities of a Court Usher?

The Court Usher is responsible for being a vital link between court users and the Judiciary, preparing court/hearing rooms, completing documentation, and ensuring the smooth running of court proceedings.

What are the working patterns available for this role?

The working pattern for this role is flexible and can include full-time, part-time, and job-sharing options, depending on business needs.

Is there a requirement to work on weekends?

Yes, the role requires working on Saturdays and Bank Holidays, but not Sundays. You will be allocated a day off in lieu based on business needs when required to work on these days.

What skills and experience are necessary for this position?

Candidates should have excellent customer service skills, the ability to multitask in a fast-paced environment, good communication skills, proficiency in IT, and strong organizational skills.

Are there any specific nationality requirements for applicants?

Yes, this job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries with the right to work in the UK, and certain EU nationals under specific conditions.

What benefits do employees receive?

Employees receive access to learning and development opportunities, a Civil Service pension with employer contributions, annual leave, public holidays, and a working culture that supports inclusion and diversity.

Is there a selection process for this position?

Yes, the selection process will assess applicants based on their Behaviours, Strengths, and Experience through Success Profiles.

Who can I contact for further information about the job?

For further information, you can contact the SSCL Recruitment Enquiries Team via email at Moj-recruitment-vetting-enquiries@gov.sscl.com or by telephone at 0845 241 5359.

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HM Courts & Tribunals Service (HMCTS)

We're responsible for the administration of criminal, civil and family courts and tribunals in England and Wales.

Law
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

This is the official LinkedIn page for the HM Courts & Tribunals Service. We are responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. We are also responsible for non-devolved tribunals in Scotland and Northern Ireland. We work with an independent judiciary to provide a fair, efficient and effective justice system. We employ around 17,000 staff and operate from locations in England, Wales, Scotland and Northern Ireland. Through the courts and tribunals we give people and businesses access to justice, including: - victims and witnesses of crime - defendants accused of crimes - consumers in debt or with other disputes - people involved in the adoption or protection of children - businesses involved in commercial disputes - individuals asserting their employment rights or challenging the decisions of government bodies - people affected by relationship breakdown We follow the Ministry of Justice’s strategic vision for reform, to create a more effective, less costly and more responsive justice system for the public. We’re responsible for: - providing the supporting administration for a fair, efficient and accessible courts and tribunal system - supporting an independent judiciary in the administration of justice - driving improvements across all aspects of the administration of the courts and tribunals - collaborating effectively with other justice organisations and agencies, including the legal professions, to improve access to justice - working with government departments and agencies to improve the quality and timeliness of their decision- making, which will reduce the number of cases coming before courts and tribunals All our commercial contract opportunities over £10,000 can be found on the GOV.UK Contract Finder service: https://www.gov.uk/contracts-finder For more information on how we use social media, visit: https://bit.ly/2TDvAUV

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