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Credit Administrator

  • Job
    Junior Level
  • IT & Cybersecurity
  • London


  • Skills and Experience:
  • Confident user of IT systems including Microsoft Office.
  • Some previous experience of working in an office environment would be desirable.
  • Person Specification:
  • Good communication skills and a confident approach.
  • Proactive and prepared to use initiative.
  • Ability to work well under pressure, remain calm and deal appropriately with demanding and sometimes difficult clients.
  • Excellent attention to detail.
  • Excellent organisational skills with the ability to multi-task and prioritise work.
  • Excellent, confident telephone manner and good communication skills both verbally and in writing.
  • Team player with an enthusiastic manner.
  • Education and Qualifications:
  • You will be working towards or have already obtained good grades at Advanced Level or equivalent, and have 5 GCSEs (including English Language) at grades A to C/ level 9 - 4.
  • Maths and English qualifications to a high standard would be an advantage.


  • Generating regular credit control reminder letters, emails and statements to clients and following up in a timely manner, providing support with team diaries where required.
  • Responsibility for the review of 30-day reminder alerts, entering and maintaining any relevant notes in the Collections system.
  • Supporting the Credit Manager with the debt escalation process by drafting Letters Before Action for debts that are being passed over to the Recoveries team.
  • Monitoring the credit control team inbox, dealing with queries promptly and escalating issues as appropriate.
  • Providing cover in the monitoring of the firm’s bills bank account for incoming credits, making transfers as necessary in the online banking system as well as banking cheques received in payment of invoices.
  • Entering receipts into our practice management system.
  • Taking card payments via the telephone from clients in settlement of invoices.
  • Answering the Credit Control team helpline, dealing with queries or passing them onto the appropriate person for follow up/action.
  • To assist with electronic billing uploads for bill payments for those clients who use an e-billing system.
  • Provision on request of debt detail reports to support monthly debt meetings with Partners.
  • Providing monthly statements of account to clients and/or Partners.
  • Providing general administrative support as and when required.
  • Opening and distributing of team post.

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Mission & Purpose

Farrer & Co is synonymous with the highest quality legal advice and service. We advise individuals, families, businesses, financial services, educational and not-for-profit organisations on every aspect of the law, wherever the need arises. From our offices in London we work with trusted professionals around the world to deliver a seamless international service. Our clients present us with complex and varied challenges. Whether that's a complicated family trust issue, a multinational corporate transaction, or an emerging threat to their reputation, they need clear thinkers who can advise on the best solutions, fast thinkers when speed is of the essence and agile thinkers who can produce a fresh approach to get the job done. That's why they choose us. Our clients value our in-depth knowledge, technical excellence and diversity of disciplines. But what really binds our long-standing relationships with them is our approach: pragmatic, plain speaking and always steadfast in our values, which we hold dear. Values which mean we gain our clients'​ trust, always strive to do the right thing, and aim for the best results for them. Superb client service sits at the heart of everything we do. We are modern lawyers with timeless values.