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CREDIT CONTROLLER - SPAIN & NORDICS

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Sales & Business Development
    Accounting & Tax
  • Barcelona

AI generated summary

  • You need credit control or customer service experience, Spanish and English fluency, strong Excel skills, EDI invoicing knowledge, excellent communication, and a proactive, adaptable attitude.
  • You will manage collections, resolve invoice issues, maintain customer relationships, provide debtor stats, raise credit notes, and assist with cash flow forecasting and administration tasks.

Requirements

  • Experience as a Credit Controller or Customer Services
  • A working knowledge of credit management, cash management and/or customer services
  • Fluent in both English and Spanish is essential (spoken & written)
  • Retail experience would be beneficial
  • Excellent communications skills to internal and external customers
  • Have an excellent customer service focus liaising regularly with other departments
  • Strong Excel skills
  • Understanding of EDI invoicing
  • Proven problem-solving skills
  • Positive, adaptable, professional & enthusiastic individual with the ability to work well
  • Ability to engage and able to collaborate with your team to achieve great things
  • Individual who constantly looks for new & efficient ways of working

Responsibilities

  • Responsible for collections of your assigned portfolio of customers
  • Ensure all outstanding customer invoices are collected within the agreed payment terms
  • Work toward exceeding the weekly cash collection targets set by the business
  • Work closely with internal functions such as sales, customer services and logistics; being able to influence and build strong working relationships
  • Ensure all issues with invoices and deliveries in query are addressed and escalated if required
  • Work with the AR Analysts to ensure that credit limits & overdues are cleared / managed in line with orderbook in line with seasons
  • Escalation of delinquent debt to the EMEA Credit Manager and the wider business
  • Download EUR payments as & when required
  • Manage strategic administration including access to customer portals
  • Assist the AR Administrator all with allocation discrepancies
  • Provide Debtor information weekly to ensure these are available for the Debt Calls with Sales Agents / Country Managers
  • Raise credit notes and invoices for invoice in query, where required
  • Responsible for administrative tasks associated within EMEA
  • Provide debtor performance statistics to the AR Analysts & Credit Manager
  • Production of monthly statements & Direct Debit notifications to customers
  • Distribution of proactive & overdue letters to customers
  • Work with the AR Analyst to complete the 20-week cashflow based around calls made to customers

FAQs

What is the job title for this position?

The job title is Credit Controller - Spain & Nordics.

Where is the position based?

The position is based in Barcelona, Spain.

What are the primary responsibilities of the Credit Controller?

The primary responsibilities include managing collections of trade debt across Spain, Portugal, and Nordics, ensuring outstanding invoices are collected, and exceeding cash collection targets.

What skills are required for this role?

Required skills include experience as a Credit Controller or in Customer Services, fluency in English and Spanish, strong Excel skills, excellent communication abilities, and problem-solving skills.

Is retail experience beneficial for this role?

Yes, having retail experience would be beneficial for this role.

What is the work schedule for this position?

The position offers a hybrid working schedule, with 3 days spent in the office.

What benefits are offered to employees?

Benefits include a free pair of Dr. Martens shoes, up to 65% off all Docs and 50% off accessories, and participation in the award-winning 'Buy As You Earn' Dr. Martens share plan.

Are language skills important for this position?

Yes, fluency in both English and Spanish, spoken and written, is essential for this position.

How is collaboration emphasized in this role?

The role requires the ability to engage and collaborate with the team to achieve great outcomes while maintaining strong relationships with internal functions such as sales and customer services.

How does Dr. Martens approach diversity and inclusion?

Dr. Martens is committed to creating an inclusive environment and encourages applications from diverse backgrounds, believing that diverse teams positively impact the brand.

Retail & Consumer Goods
Industry
1001-5000
Employees
1945
Founded Year

Mission & Purpose

Dr. Martens is a renowned footwear and accessories brand known for its distinctive boots and shoes that blend style, durability, and comfort. Their products, which include iconic designs like the 1460 boot, are favoured for their quality craftsmanship and rebellious spirit. The company's mission is to empower individuals to express their unique style and individuality through their footwear. Dr. Martens is committed to innovation, maintaining high standards of durability, and fostering a culture of self-expression and creativity.