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Crew Member - Sunderland, Roker Retail Park - Full Time

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  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Sunderland

Requirements

  • Serve, Inclusion, Integrity, Community and Family.
  • You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant.
  • Provide friendly, fast and accurate service.
  • Complete tasks and activities in line with training, company guidelines and management direction.
  • Follow all workplace safety, security and food hygiene procedures.
  • Treat all customers and colleagues with courtesy and respect working as a supportive team member.
  • Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team.
  • Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must.
  • The ability to maintain high energy levels whilst working both efficiently and productively is essential.
  • Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.

Responsibilities

  • You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant.
  • Provide friendly, fast and accurate service.
  • Complete tasks and activities in line with training, company guidelines and management direction.
  • Follow all workplace safety, security and food hygiene procedures.
  • Treat all customers and colleagues with courtesy and respect working as a supportive team member.

FAQs

What is the job title for this position?

The job title is Crew Member at McDonald's in Sunderland, Roker Retail Park.

Is this a full-time position?

Yes, this position is full-time.

What are the core values that McDonald's emphasizes?

McDonald's emphasizes the core values of Serve, Inclusion, Integrity, Community, and Family.

What are the primary responsibilities of a Crew Member?

A Crew Member is responsible for preparing food, serving on the till, maintaining cleanliness, and ensuring a great customer experience.

What skills are required for this role?

Required skills include effective communication, teamwork, high energy levels, and the ability to connect with customers.

What sort of work environment can I expect?

You can expect a fast-moving, high-energy environment focused on providing excellent customer service.

What benefits does McDonald's offer for this position?

Benefits include holiday pay, meal allowance, employee discounts from top high street and online brands, and more.

Are there specific procedures that Crew Members need to follow?

Yes, Crew Members must follow safety, security, and food hygiene procedures, as well as company guidelines and management direction.

Is previous experience required for this role?

Previous experience is not required, but a friendly and helpful attitude, along with the ability to work well in a team, is essential.

How do Crew Members contribute to the customer experience?

Crew Members contribute by delivering friendly, fast, and accurate service, ensuring high standards of quality and cleanliness.

We’re serving up McDonald’s person by person. City by city. One community at a time. See our stories here.

Retail & Consumer Goods
Industry
10,001+
Employees
1955
Founded Year

Mission & Purpose

McDonald's is a global fast-food chain known for its iconic burgers, fries, and beverages. Since its founding in 1940, McDonald's has focused on delivering consistent, high-quality food with quick service in a family-friendly environment. Their mission is to provide a convenient, enjoyable dining experience for customers worldwide, emphasizing innovation and community engagement. McDonald’s aims to be the world’s best quick-service restaurant by maintaining quality, affordability, and accessibility.

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