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Crew Performance Manager

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easyJet

Jan 7

Applications are closed

  • Job
    Full-time
    Senior Level
  • Customer Relations
    People, HR & Administration
  • Amsterdam

Requirements

  • To do this role you will need a proven track record of leading and managing a sizeable team, and you must be able to demonstrate skills of driving performance – keeping our crew motivated and upskilled so we remain the warmest welcome in the sky!
  • You will need strong written and communication skills with the ability to work cross functionally, we want you to be confident in front line, face to face and remote management.
  • There will be travel across the network to support the Cabin Services team - previous experience in a unionised environment including dealing with key Union members is a bonus!
  • This is a full-time role is based in Amsterdam and will be 40 hours per week.
  • Travel across the easyJet network will be required.

Responsibilities

  • - Ensure the safe and consistent delivery of a quality onboard service through the continuous performance management of all cabin crew in accordance with company and regulatory policies and procedures.
  • - Monitor company standards.
  • - Provide feedback to relevant departments.
  • - Look after our crew.
  • - Lead and take responsibility for the cabin operation.
  • - Promote teamwork.
  • - Support the Cabin Services team through travel across the network.

FAQs

What is the role of a Crew Performance Manager at easyJet?

The Crew Performance Manager is responsible for leading and managing the cabin operation, ensuring a high-quality customer experience, promoting teamwork, and managing crew performance in accordance with company and regulatory policies.

Where is this position based?

This role is based in Amsterdam.

What are the working hours for this position?

This is a full-time role requiring 40 hours of work per week.

Will travel be required for this position?

Yes, travel across the easyJet network will be required to support the Cabin Services team.

What qualifications are needed for this role?

Candidates should have a proven track record of leading and managing a sizeable team, experience in driving performance, and strong written and communication skills. Experience in a unionised environment is a bonus.

What benefits are offered for this position?

Benefits include a competitive base salary, up to 20% bonus, 25 days holiday, pension contributions, life assurance, flexible benefits package, and excellent staff travel benefits.

Is previous cabin crew experience necessary for this role?

While not explicitly stated, previous experience in a cabin crew role can be beneficial given the focus on performance management and quality service delivery.

Does easyJet encourage diversity and inclusion in their workforce?

Yes, easyJet is committed to building a diverse and inclusive organization that supports the needs of all employees.

How can I apply for the Crew Performance Manager position?

You can complete your application on the easyJet careers site.

What is the company culture like at easyJet?

easyJet promotes an environment of empowerment, individuality, and continuous learning, embracing an Orange Spirit that supports teamwork and personal impact on the growing business.

Defence & Aerospace
Industry
10,001+
Employees
1995
Founded Year

Mission & Purpose

Ola! Bonjour, ciao, hola, hello and welcome to easyJet – your journey starts here. We're Europe’s leading airline offering a unique and winning combination of the best route network connecting Europe's primary airports, with great value fares and friendly service. We operate over 300 aircraft on nearly 1000 routes to more than 150 airports across 35 countries. Innovation is in our DNA – from our launch over 25 years ago when we changed the way people fly to the present day where we lead the industry in digital, web, engineering and operational innovations to make travel more easy and affordable for our passengers. But we’re not just known for our size and innovation, we’re known around the world for our incredible staff who are at the heart of everything we do. Each day we make sure our passengers enjoy our unique way of doing things made possible by the creativity, passion and hard work from our people and crew - We are unique. We are easyJet.

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