Critical Environment Program Manager

Microsoft

Jan 17

Applications are closed

Job
Full-time
Senior Level
IT & Cybersecurity
Facilities Management
Johannesburg

Requirements

High School Diploma or equivalent AND relevant industry experience in a datacenter or other critical environment facility,
OR relevant industry experience and college course work.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Proven experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
Experience working on large scale CE projects
Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

Responsibilities

Ensures compliance with data center business units and service-level policies.
Engages with appropriate teams and resources to execute tasks or projects.
Manages programs associated with area of responsibility.
Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.
Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
Participates in Root Cause Analysis (RCA) process as appropriate.
Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency
Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation)
Reduce high-impact and human-error Critical Environment (CE) incidents year over year
Deliver on cost/energy efficiency initiatives
Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters
Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed
Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs)
Work with regional and global peers to share and build best practices across the entire datacenter portfolio
Shares best practices; assists others in learning role, process, procedures.
Provides mentorship across data centers for specific expertise.
Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
Suggests improvements in implementation based on depth of understanding.
Contributes to a positive team environment by learning and adopting best practices.
Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.
In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
Supports escalation of issues to appropriate owner.

FAQs

What is the role of a Critical Environment Program Manager at Microsoft?

The Critical Environment Program Manager (CE PM) at Microsoft is responsible for delivering core infrastructure and foundational technologies for Microsoft's online services by ensuring data center operations, service delivery, and compliance with safety and security protocols.

What qualifications are required for this position?

A High School Diploma or equivalent is required, along with relevant industry experience in a datacenter or critical environment facility. Relevant college coursework may also be considered.

What are the preferred qualifications for this role?

Preferred qualifications include proven experience in Critical Environment infrastructures (such as UPS, Generator, AHU), a Bachelor's Degree or Technical College certification in mechanical or electrical engineering, experience with large scale CE projects, and familiarity with IT infrastructure (Servers, SANs, Networking, etc.).

Are there any background check requirements for this position?

Yes, candidates must be able to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

What does the role involve in terms of data center operations?

The role involves ensuring compliance with business units and service-level policies, managing programs associated with data center operations, and engaging with appropriate teams to execute tasks or projects.

How does this position contribute to environmental sustainability?

The Critical Environment Program Manager focuses on environmental sustainability and optimization in datacenter design and operations, ensuring that the datacenters meet evolving business demands while maintaining sustainable practices.

Is mentorship a part of the CE PM role?

Yes, the CE PM is expected to provide mentorship across data centers and assist others in learning processes and procedures.

What kind of training opportunities does Microsoft offer for this role?

Microsoft offers various training and growth opportunities, including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

What are the key performance metrics for this role?

Success will be measured by compliance with operational policies, maximization of Critical Environment availability, reduction of high-impact incidents, and delivery on cost and energy efficiency initiatives.

Microsoft

Technology

Industry

10,001+

Employees

1975

Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.