You should challenge the status quo, have strong analytical skills, experience with CRM software, and present insights clearly, with actionable recommendations. Fluency in English is essential.

You will analyze user feedback on messaging, transform it into actionable insights for CRM Specialists, and present findings clearly to enhance user communication journeys.

Data

Banking & Finance

Netherlands

Rotterdam

Bunq is a fintech company offering a digital banking platform designed to provide flexible, user-friendly financial services. They focus on empowering customers with features like easy account management, real-time transactions, and customizable banking solutions. Bunq's mission is to redefine banking by prioritizing user control and transparency, delivering a modern and innovative banking experience.

Finance

bunq

We are bunq, bank of The Free. We're here to create a bank that helps our users save time, money and the environment.

Technology

<div>
 Our challenge is to provide a flawless experience to our users - and that goes without saying that we need to first understand them before we can serve them well This is your chance to join the banking revolution, by helping us guide our users through analyzing our emails, push notifications, in-app messaging and user feedback
 
 Do you have what it takes to Make Life Easy for our users?
 Then test your bunq fit to start your application.
 
 Take ownership
 As our CRM Business Analyst, we want you to help us understand which of our messaging resonates with our users - and also why! You will be taking ownership of:
 <ul>
 <li>Observing and analyzing our users' reactions and feedback to our messaging, and then</li> Turning that analysis into insights and actionables through which our CRM Specialists will leverage to make our users' communication journey even better‍
 <li>️</li>
 </ul>
 <ul>
 <li>You like to challenge the status quo, and think outside of the box ️</li>
 <li>You have a strong analytical skills, with deep understanding of data analysis and reporting</li>
 <li>You can / have worked with CRM Softwares</li>
 <li>Presenting insights and findings in an easy-to-understand manner comes naturally to you - big bonus points if you can take that insights and recommend actions and actionable for the team to take</li>
 <li>You're fluent in English, both speaking and writing ️</li>
 </ul>
 
 ‍Your space to perform
 We give you the space and the tools you need to succeed 
 ＄ A competitive base salary
 - €5,671 - €7,562 for the Netherlands
 - €2,474 - €3,299 for Türkiye - BGN5,720 - BGN7,626 for Bulgaria
 Quarterly bonus potential based on the impact you make
 Great colleagues that share your mindset
 ‍ Working hybrid possibilities that only get better with time
 We support growth with bunq Academy and €1500 annual learning budget
 <ul>
 <li>️ A Multisport gym card in Istanbul/Sofia or massive OneFit discount in the Netherlands for your health and wellbeing</li>
 </ul>
 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices )
 A Macbook to keep with you while you're with us 
 Monthly contribution to your phone and internet bills
 Meal voucher for lunch and unlimited snacks
 Friday drinks and other celebrations - bunq style
</div>


 Our challenge is to provide a flawless experience to our users - and that goes without saying that we need to first understand them before we can serve them well This is your chance to join the banking revolution, by helping us guide our users through analyzing our emails, push notifications, in-app messaging and user feedback
 
  Do you have what it takes to Make Life Easy for our users?
 Then test your bunq fit to start your application.
 
  Take ownership
 As our CRM Business Analyst, we want you to help us understand which of our messaging resonates with our users - and also why! You will be taking ownership of:
 
  Observing and analyzing our users' reactions and feedback to our messaging, and then Turning that analysis into insights and actionables through which our CRM Specialists will leverage to make our users' communication journey even better‍
  ️
 
 
  You like to challenge the status quo, and think outside of the box ️
  You have a strong analytical skills, with deep understanding of data analysis and reporting
  You can / have worked with CRM Softwares
  Presenting insights and findings in an easy-to-understand manner comes naturally to you - big bonus points if you can take that insights and recommend actions and actionable for the team to take
  You're fluent in English, both speaking and writing ️
 
 
  ‍Your space to perform
 We give you the space and the tools you need to succeed
 ＄ A competitive base salary
 - €5,671 - €7,562 for the Netherlands
 - €2,474 - €3,299 for Türkiye - BGN5,720 - BGN7,626 for Bulgaria
 Quarterly bonus potential based on the impact you make
 Great colleagues that share your mindset
 ‍ Working hybrid possibilities that only get better with time
 We support growth with bunq Academy and €1500 annual learning budget
 
  ️ A Multisport gym card in Istanbul/Sofia or massive OneFit discount in the Netherlands for your health and wellbeing
 
 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices )
 A Macbook to keep with you while you're with us
 Monthly contribution to your phone and internet bills
 Meal voucher for lunch and unlimited snacks
 Friday drinks and other celebrations - bunq style



CRM Business Analyst

Requirements

Responsibilities

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bunq

Mission & Purpose