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CRM Content Manager, Uber Eats, UK

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Uber

Jul 15

Applications are closed

  • Job
    Full-time
    Mid Level
  • Marketing
  • London

Requirements

  • 3+ years of experience in copywriting and copy editing in English
  • Aptitude for devising creative and engaging content
  • Excellent communication skills and able to manage diverse stakeholders across different levels.
  • Strong project management skills with the ability to create and execute detailed plans for large-scale initiatives
  • Ability to thrive in a fast-paced, collaborative team environment with global colleagues
  • Proficient with the Google Suite (Slides, Sheets, Docs)
  • Preferred Qualifications:
  • A passion for food and food writing desirable
  • BSc Degree or higher, ideally in Languages discipline
  • Strong Executor with a focus on detail. Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
  • Creativity. You naturally take a creative and innovative approach to everything you do. You know how to speak to audiences in an authentic, human way
  • Customer Focused. You care deeply about our customers, understand their needs, and strive to build communications that delight them #TripObsessed
  • Clear Communicator. You are a clear and concise communicator with the ability to synthesise a lot of information quickly, highlight the important points, and turn them into engaging copy
  • Relationship Builder. You are able to quickly build a good rapport with internal teams and understand their needs, but you can push back when needed, without hurting the relationship

Responsibilities

  • Create customer-facing copy for Uber Eats customers, couriers & merchants - customer emails, flyering, and in-app content - to connect with customers through impactful and concise comms that speak to our target audience in our unique tone of voice.
  • Review and edit copy supplied by agencies and partners to ensure it is of the highest quality
  • Brief design agencies to create best-in-class email, in-app and flyering creative templates
  • Coordinate seasonal and cultural moments plans across owned channels (e.g. Valentine’s Day, football tournaments, Christmas)

FAQs

What are the basic qualifications required for the CRM Content Manager role at Uber Eats?

Basic qualifications for the role include 3+ years of experience in copywriting and copy editing in English, aptitude for devising creative and engaging content, excellent communication skills, strong project management skills, ability to work in a fast-paced team environment, and proficiency with the Google Suite.

What are the preferred qualifications for the CRM Content Manager role at Uber Eats?

Preferred qualifications for the role include a passion for food and food writing, a BSc Degree or higher ideally in Languages discipline, strong execution skills with attention to detail, creativity, customer focus, clear communication skills, and relationship-building abilities.

What are the key responsibilities of the CRM Content Manager at Uber Eats?

The key responsibilities include creating customer-facing copy for various Uber Eats audiences, reviewing and editing copy supplied by agencies, briefing design agencies on creative templates, coordinating seasonal and cultural marketing plans, and ensuring high-quality CRM campaigns to drive growth in the UK market.

How does the CRM Content Manager role contribute to Uber Eats' growth in the UK market?

The CRM Content Manager plays a crucial role in acquiring and engaging Uber Eats users through impactful and concise communications. By creating compelling content and coordinating campaign strategies, the CRM Content Manager helps drive the growth trajectory of Uber Eats in the UK market.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness

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