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CRM Operations Manager (m/f/d)

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Flix

17d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Marketing
  • Berlin
  • Quick Apply

AI generated summary

  • You need 2+ years in CRM, experience with mobile app tools (Braze preferred), strong analytical skills, a tech interest, and fluent English. Familiarity with APIs and data structures is ideal.
  • You will optimize the CRM platform, drive app engagement, develop operational flows, analyze data, ensure compliance, and collaborate with teams to align CRM solutions with business goals.

Requirements

  • 2+ years CRM experience in a tech driven environment.
  • 2+ years hands-on experience with configuring and optimizing a CRM tool for mobile applications, Braze specific experience is a very strong plus.
  • Ability to transform business needs into system and process requirements.
  • Interested in technical processes and motivated to collaborate closely with engineering teams.
  • You think customer first, and you proactively raise opportunities along the lifecycle.
  • Proven strong analytical and problem-solving skills with a data-driven mindset.
  • Experience using API integrations for driving app engagement ideal, with a good understanding of data structures and microservice.
  • Fluency in English is a must.

Responsibilities

  • Ensure excellence in our new CRM platform set-up (Braze), working with Tech teams across the company
  • Focus on driving App engagement and growth topics by enabling multichannel communication
  • Enable revenue drivers in alignment with the CRM Communication team by developing operational flows on a global scale (Flix is present in 40+ countries worldwide)
  • Drive the technical and operational implementation and optimization of our CRM tool Braze
  • Develop and maintain workflow automations, integrations, and personalization that drive efficiency & relevance.
  • Collaborate with different marketing, product and engineering teams, ensuring CRM technical solutions align with business goals
  • Analyze CRM data to drive insights and recommendations for customer flows
  • Ensure data quality and compliance through audits and analysis
  • Contribute to our yearly and quarterly objectives by pitching your ideas and taking over ownership of tasks
  • Maintain a good understanding of emerging technologies and CRM best practices

FAQs

What is the primary responsibility of the CRM Operations Manager at Flix?

The primary responsibility is to ensure excellence in the setup of the new CRM platform (Braze), drive app engagement, and optimize operational flows for revenue generation on a global scale.

What qualifications are required for the CRM Operations Manager position?

The role requires 2+ years of CRM experience in a tech-driven environment and 2+ years of hands-on experience with configuring and optimizing a CRM tool for mobile applications, with specific experience in Braze being a strong plus.

Is there an emphasis on data analysis in this role?

Yes, the CRM Operations Manager is expected to analyze CRM data to drive insights and recommendations for customer flows.

What technologies and tools should the applicant be familiar with?

The applicant should have experience with CRM tools, specifically Braze, and have a good understanding of API integrations, data structures, and microservices.

Are there any specific language requirements for this position?

Fluency in English is a must for the CRM Operations Manager position.

What type of work environment does Flix offer?

Flix offers a flexible work environment with trust-based hours, and employees can work from anywhere for up to 60 days per year while encouraging regular attendance at the local office.

What benefits does Flix provide for their employees' well-being?

Flix provides a competitive paid time-off package, mental health support including consultations with a psychologist, and discounts on UrbanSportsClub memberships.

Is there an opportunity for employees to contribute ideas?

Yes, Flix encourages employees to share their ideas and provides autonomy to make them a reality, allowing them to have a direct impact on the company.

How does Flix support sustainability and environmental responsibility?

Flix is committed to sustainability by testing new green technologies and compensating for the CO2 emissions after all business travel since 2018.

Does Flix have a diverse workforce?

Yes, Flix employs individuals from over 80 different nations, fostering a multicultural environment that values diversity and inclusivity.

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Flix

Technology
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

Flix is a global travel tech leader providing sustainable and affordable travel options to more than 60 million yearly travelers in 43 countries through its brands FlixBus, FlixTrain, Greyhound, and Kamil Koç. By combining network planning, marketing, and pricing, Flix uses innovative solutions to enable comfortable, sustainable, and affordable travel worldwide. Through our tech platform and user-friendly app, Flix creates a travel experience tailored to passengers' needs and connects travelers with local business partners providing transportation, ensuring a modern fleet that adheres to the highest safety standards. This asset-light business model has turned a European start-up into a leading and globally expanding travel-tech champion. Flix is pioneering and testing alternative drives with a long-term strategy to progressively decarbonize its fleet. Together with our partners and customers, we are driving transformative change towards the future of mobility, gradually reshaping the mobility sector and enabling more sustainable travel modes.