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CRM Product Manager

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Afterpay

17d ago

  • Job
    Full-time
    Senior Level
  • Product
  • San Francisco
  • Quick Apply

AI generated summary

  • You need a BS in IS, 5-8 yrs of product management exp, 5+ yrs using Salesforce, led CRM programs, expertise in summarizing needs, creating roadmaps, managing projects, agile-scrum exp, CRM principles understanding, tech background, user-centric mindset.
  • You will strategize, guide partners, and lead CRM initiatives by overseeing project intake, implementing solutions, managing KPIs, and collaborating with cross-functional teams to ensure successful implementation and drive business goals.

Requirements

  • BS in Information Systems, Computer Science or other relevant degree
  • 5-8 years of product management experience, with at least 2 years building internal tools
  • 5+ years of enterprise experience using Salesforce (Sales Cloud focus) to develop business solutions for core Sales Processes (Lead Management, Forecasting, Attribution, Field Sales)
  • Led the delivery of company-wide CRM product programs
  • Experience in how to summarize complex internal needs to various stakeholders across the organization
  • Expertise in developing a multi-year vision and accompanying product roadmap
  • Experience with project management methodologies to manage timelines
  • Experience with agile-scrum methodologies for sprint execution
  • Understanding of core CRM principles including marketing and sales operations
  • Previous roles in a consulting or high growth, tech environment
  • Impeccable user experience focused mindset
  • Even better:
  • Certified Salesforce Administrator, App Builder, Sales Cloud Consultant

Responsibilities

  • Inspire creativity and translate Go-To Market executive strategy to ensure cohesiveness across Sales functions
  • Be the expert on product, solution, and process domain relating to sales business processes like Lead Management, Field Sales, Attribution, and Forecasting
  • Consult and guide partners to maximize value of connected applications including Salesforce Sales Cloud, Salesforce Maps, and other third-party sales enablement tools
  • Act as a strategic technology partner and maintain relationships with product owners, business leadership, and sales engineering teams
  • Strategize future technology investments to align with business goals and objectives
  • Manage overall project intake, prioritization, and definition processes for supported business partners
  • Establish KPI metrics to understand return on investments and impact on process domain
  • Identify and mitigate risks, dependencies, and impacts across cross-functional business and technology teams
  • Oversee delegation and execution of strategic initiatives by a team of Business Systems Analysts, QAs, and Developers
  • Collaborate with CRM Platform and Architecture teams to ensure successful implementation of user-friendly, scalable solutions
  • Maintain and report on overall initiative and roadmap progress, status, and health
  • Lead requirements gathering sessions, document current and future state business processes, and understand business priorities to recommend technology solutions
  • Identify opportunities to improve or automate current state business processes
  • Create user stories to support the design and development of Salesforce solutions
  • Manage, groom, prioritize backlog, and partner with the delivery team for delivery
  • Help improve standardization and adoption of common practices
  • Strong data analysis skills and experience improving data quality

FAQs

What are the qualifications required for the CRM Product Manager role at Square?

The qualifications for the CRM Product Manager role at Square include a BS in Information Systems, Computer Science or other relevant degree, 5-8 years of product management experience with at least 2 years building internal tools, 5+ years of enterprise experience using Salesforce (Sales Cloud focus), expertise in developing a multi-year vision and product roadmap, and experience with agile-scrum methodologies for sprint execution.

What are the key responsibilities of a CRM Product Manager at Square?

The key responsibilities of a CRM Product Manager at Square include inspiring creativity and translating executive strategy for Sales functions, being an expert on product, solution, and process domain related to sales business processes, consulting and guiding partners on maximizing value of connected applications, managing overall project intake and prioritization, establishing KPI metrics, overseeing delegation of strategic initiatives, collaborating with CRM Platform and Architecture teams, and leading requirements gathering sessions.

Are there any certifications that would be beneficial for a CRM Product Manager at Square?

Yes, certifications such as Certified Salesforce Administrator, App Builder, and Sales Cloud Consultant would be beneficial for a CRM Product Manager at Square.

How does Square determine the pay for the CRM Product Manager role?

Square takes a market-based approach to pay, with U.S. locations categorized into four zones based on a cost of labor index. The starting pay for the successful candidate will be determined based on job-related skills, experience, qualifications, work location, and market conditions.

Finance
Industry
501-1000
Employees

Mission & Purpose

Afterpay is a financial technology company that offers a "buy now, pay later" service, allowing consumers to make purchases and pay for them in four interest-free instalments. Their goal is to provide a flexible and convenient payment solution that helps shoppers manage their finances without incurring debt. By partnering with various retailers, Afterpay aims to enhance the shopping experience and support responsible spending habits. Their purpose is to empower consumers with financial freedom while driving sales for merchants.

Culture & Values

  • We’re brave with our decisions.

  • We keep it real with our actions.

  • We do the right thing for all stakeholders.

  • We shape the future with passion.