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CRM (Retail)

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Cognizant

13d ago

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Business, Operations & Strategy
  • Frankfurt

AI generated summary

  • You should have strong manufacturing knowledge, business development experience (especially hunting), excellent communication skills, customer orientation, and bid management expertise.
  • You will develop client relationships, execute account strategies, identify growth opportunities, manage proposals, and drive financial performance to achieve targets and enhance profitability.

Requirements

  • Proficiency of the Products and Resources industry (Manufacturing in particular)
  • Solid Business development experience – both Hunting and Farming, however the requirement is mainly for Hunting
  • Reliable and dependable with clear, concise spoken and written communication skills
  • Ability to work in a global team
  • Ambitious and hungry to demonstrate and prove leadership credentials
  • Self-starter and adaptable- can work independently or within a team structure
  • Natural ability to build customer rapport and create client advocates for Cognizant
  • Customer orientated with ability to keep on top of all progress and potential risks across the portfolio and client landscape
  • Ability to balance risk and growth to deliver innovative engagements for clients
  • Good understanding of P&L Management including revenue and margin forecasting and deal commercials
  • Working knowledge across Business Consulting, Application, Infrastructure and BPO services, and the opportunity for Digital Business
  • Deep knowledge in at least one Products and Resources domain area
  • Excellent bid management skills
  • Exposure to and understanding of multiple delivery and commercial constructs

Responsibilities

  • Market Leadership – Executes account’s strategy for long-term profitable growth and positions Cognizant as a thought partner and business leader within the client
  • Researches and understands the Products and Resources (Manufacturing and Automotive, Chemicals and Minerals, Retail and Consumer, Energy and Utilities, Travel and Transportation industry).
  • Deeply understands the client’s Business and Digital strategies especially where applicable to their portfolio.
  • Builds an Account Plan to be reviewed and incorporated into the broader market plan for above industry.
  • Executes and manages the account plan through establishing key relationships with business, IT and procurement leads within their portfolio.
  • Identifies new clients, also qualifies add-on opportunities to existing engagements.
  • Relationship Management - Cultivates long-term client relationships and aims to broaden Cognizant’s relationship footprint with key clients within the account.
  • Invests time in creating client advocates for Cognizant by going above and beyond in relationship development.
  • Participates in reviews and provides educated and relevant perspectives on key client relationship.
  • Business Development - Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins.
  • Responds to and delivers on client requests in an effective and timely manner.
  • Identifies opportunities, makes proactive proposals to the client in line with the account strategy.
  • Drives responses to RFPs, taking end to end ownership ensuring the response is compliant with the client and Cognizant’s processes.
  • Engages the relevant teams for solutions and works collaboratively with all of account’s internal and external partners to deliver success.
  • Account Operations - Delivers against the account strategy and goals at the account level; leads and manages the portfolio to ensure attainment of Client’s and Cognizant’s objectives.
  • Forecasts and meets or exceeds quarterly and annual revenue & margin targets.
  • Enhances profitability and actively drives portfolio’s overall financial performance.

FAQs

What is the job title for this position?

The job title is Customer Relationship Manager – Retail (d/f/m).

Where is this job located?

The job is located in Frankfurt, Germany.

What industries should candidates have knowledge of for this role?

Candidates should have proficiency in the Products and Resources industry, particularly in Manufacturing and Automotive, Chemicals and Minerals, Retail and Consumer, Energy and Utilities, and Travel and Transportation.

What are the key responsibilities of this role?

Key responsibilities include market leadership, relationship management, business development, and account operations.

What experience is required for applicants?

Applicants should have solid business development experience, particularly in hunting new business, along with proficiency in the Products and Resources industry.

What skills are essential for this position?

Essential skills include excellent communication, results-driven mindset, ability to build relationships, and a customer-oriented approach.

Is prior knowledge of P&L management necessary?

Yes, a good understanding of P&L Management, including revenue and margin forecasting, is preferred.

What type of team environment will the candidate work in?

The candidate will work in a global team environment.

Are there opportunities for career growth within Cognizant?

Yes, Cognizant offers numerous opportunities for career growth due to its rapid growth and innovative environment.

What does Cognizant value in its employees?

Cognizant values employees who are ambitious, results-driven, and focused on exceptional client experiences.

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.