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CS&OTC Associate

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RELX Group

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
  • Chennai
  • Quick Apply

AI generated summary

  • You need 2-5 years in operations, strong customer service, problem-solving skills, Excel proficiency, team collaboration, and fluent English. Must be adaptable and willing to work shifts.
  • You will ensure a high customer experience, handle queries via email, manage renewals and cancellations, conduct audits, and collaborate with teams to process requests efficiently.

Requirements

  • 2 to 5 years of experience (preferably in Operations)
  • Willingness to work in shifts
  • Strong customer service experience
  • Excellent problem-solving skills
  • Ability to adapt to a fast-paced administrative environment
  • Proficiency in Microsoft Office, especially Excel
  • Fluent in English (verbal and written)
  • Strong communication and collaboration skills
  • Ability to work effectively in a team and matrix organization

Responsibilities

  • Maintain a high level of customer experience
  • Utilize Delta and Advantage applications effectively
  • Conduct regular quality audits for individual and team deliverables
  • Take ownership of assignments and collaborate with Suppliers, Distributions team and finance in the renewals process
  • Work with internal stakeholders to process renewals, cancellations, refunds, and other requests efficiently
  • Ensure timely and quality processing of all assigned activities
  • Professionally handle customer queries via email
  • Adhere to business/process requirements as per SOP/Training Module
  • Conduct Root Cause Analysis for escalations and implement appropriate CAPAs

FAQs

What is the role of a CS & OTC Associate?

The CS & OTC Associate is responsible for managing orders from internal customers, executing ordering processes, providing customer support, and conducting quality audits, all aimed at ensuring timely and successful delivery.

What kind of experience is required for this position?

Candidates should have 2 to 5 years of experience, preferably in Operations, along with strong customer service experience.

Are there shift requirements for this role?

Yes, there is a willingness to work in shifts as part of the job requirements.

What skills are essential for a CS & OTC Associate?

Essential skills include excellent problem-solving abilities, strong communication and collaboration skills, proficiency in Microsoft Office (especially Excel), and the ability to adapt in a fast-paced administrative environment.

Is there room for professional development within this position?

Yes, the role offers opportunities for learning and development, including creating insightful reports to drive improvements.

How does the company support work-life balance?

The company promotes a healthy work-life balance with flexible working hours, along with various wellbeing initiatives and benefits.

What benefits are provided to employees?

Employees are offered comprehensive health insurance, group life and accident insurance, employee assistance programs, flexible working arrangements, subsidized meals, and various paid time off options.

Is there any support for new parents?

Yes, the company provides modern family benefits including maternity, paternity, and adoption support, along with a new baby gift.

Does the company offer meal benefits?

Yes, there are subsidized meals available in Chennai, allowing employees to enjoy delicious meals at discounted rates.

How does Elsevier promote diversity and inclusion?

Elsevier is an equal opportunity employer that treats applicants and employees without regard to various protected characteristics, ensuring a fair and accessible hiring process.

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RELX Group

A global provider of information-based analytics for professional and business customers across industries.

Technology
Industry
10,001+
Employees
1880
Founded Year

Mission & Purpose

RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions. Please note that RELX does not contact people through social media and offer them jobs or contracts. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx