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CS Specialist

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Goway Manila

16d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Manila

AI generated summary

  • You need 1 year in travel, 3 years in customer service, strong English skills, MS Windows proficiency, conflict resolution skills, and the ability to manage multiple priorities effectively.
  • You will communicate with clients via email, phone, and chat, assist with travel reservations, resolve inquiries, manage customer accounts, and support upgrades while participating in team activities.

Requirements

  • 1 year travel industry experience.
  • 3 years of customer service experience.
  • Exceptional English verbal and written communication skills.
  • Fluent with MS Windows and related computer applications.
  • Customer Service Experience or customer service-oriented skills such as empathy and active listening.
  • Proven skills in conflict resolution and out of the box thinking.
  • Salesforce experience beneficial but not required.
  • Demonstrated the ability to handle multiple priorities in a large, fast-paced and changing environment.
  • Time management and organizational skills.

Responsibilities

  • Communicate over various channels open to our clients, as in email, phone and chat.
  • Providing solutions, situation based, that align with our customer service manual.
  • Assist customers with existing travel reservations, cancellations, changes and other travel related concerns.
  • Respond to and resolve inquiries by active listening, identifying the customer’s need and finding the best possible solution in alignment with our customer experience policy.
  • Support any upgrades in products and services.
  • Open and maintain customer accounts and case tracking of potential issues.
  • Effective handling of in-destination and post-travel situations.
  • Positively participate in company events and team activities.
  • Open minded to continuous learning to improve our customer relationships.

FAQs

What is the job title for this position?

The job title is Travel Customer Success Specialist.

Where is the location for this job?

The job location is Manila, with options for remote or hybrid work.

What qualifications are required for this role?

Required qualifications include 1 year of travel industry experience, 3 years of customer service experience, exceptional English communication skills, and familiarity with MS Windows applications.

What responsibilities will I have in this position?

Responsibilities include communicating with clients via email, phone, and chat, providing solutions for travel-related concerns, assisting with reservations, resolving inquiries, and maintaining customer accounts.

Is there any specific software experience preferred for this role?

Salesforce experience is beneficial but not required.

Are there opportunities for career growth within Goway Travel?

Yes, Goway Travel offers opportunities for growth within the company, allowing employees to work with diverse teams and build a rewarding career.

What benefits do employees receive at Goway Travel?

Employees receive a competitive salary, added support incentives, paid personal days and birthdays off, ongoing training, and a comprehensive health benefits package.

How can I apply for this job?

You can apply by clicking the "Apply Now" button as mentioned in the job description.

Will I be contacted if I am not selected for an interview?

Only candidates selected for interviews will be contacted.

Does Goway Travel conduct recruitment via WhatsApp?

No, Goway Travel will never reach out on WhatsApp for recruitment purposes. Be cautious of messages asking you to create accounts or install apps.

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Goway Manila

One Team, One Goal

Travel & Leisure
Industry
201-500
Employees
1970
Founded Year

Mission & Purpose

Getting away as a tourist is great. Getting away as a Globetrotter is life-changing! Since 1970, Goway Travel has been inspiring travellers to look beyond the tourist path, helping them discover exciting destinations and become Globetrotters. From an Australian outback adventure to a safari in the shadow of Kilimanjaro to hiking the Inca Trail, Goway remains committed to creating enriching travel experiences. From its origins promoting European Camping Tours from a small apartment, Goway has grown to become a leader in travel experiences covering Australia, New Zealand, Asia, Africa, the Middle East and Latin America, along with idyllic islands around the world. That global reach has turned into a global presence, with offices in Toronto, Vancouver, Los Angeles and Sydney, employing over 250 travel experts. Goway offers a broad range of travel experiences from fully escorted trips to independent journeys, to active, small-group adventures that hark back to the company’s roots. Goway complements its travel arrangements with the best flight deals and travel insurance, to keep the journey safe, affordable and hassle free. Constantly evolving to keep ahead in one of the world’s most dynamic industries, Goway remains privately owned, offering the utmost professionalism, with a personal touch that keeps Globetrotters returning again and again, ready for their next adventure!