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Job

CTS_Legal Tech Analyst

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Taylor Wessing

•

26d ago

đź’Ľ Graduate Job

Liverpool

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Graduate Job

Legal, Software Engineering•Liverpool

Description

  • This role will be within our Client Technology Solutions Team (formerly known as Legal Tech) and will report to the Senior Client Technology Solutions Manager. A Legal Tech Analyst is required to join a firm based in Liverpool. Providing support to 750+ UK user base, Supporting users with the legal tech stack of products including HighQ Collaborate, Contract Express, Luminance, DocuSign and Bryter amongst other products. You will be working in a fast paced environment so you must be able to deal with pressure situations and work on your own initiative. The CTS team is responsible for providing support (email and telephone based) and troubleshooting in a varied environment often directly with external clients. You will provide troubleshooting support as well as occasional project support and escalate to Knowledge Engineers where required.

Requirements

  • 1-2 years’ experience of Desktop Support/Service Desk Analyst work but would consider candidates with the right aptitude as full training will be given
  • Strong knowledge Microsoft Office 2010 or above (ideally 365)
  • iManage, HighQ, or alternative legal tech systems an advantage
  • Good knowledge of Outlook and Excel
  • Excellent team player, positive and collaborative
  • Ability to communicate effectively both within the team and with people at all levels across the firm
  • Excellent problem solving skills
  • Willingness to learn and develop in a busy environment
  • Strong customer service skills
  • Able to work well under pressure and to very short timelines
  • Law firm or professional services experience an advantage

Education requirements

Bachelors

Area of Responsibilities

Legal
Software Engineering

Responsibilities

  • First point of contact for all support queries relating to the legal tech products.
  • Logging of requests and problems.
  • End to end resolution of simple issues and escalation of complex issues to the appropriate Knowledge Engineer.
  • Monitoring open issues chasing where required to ensure timely resolution.
  • Preparation of team knowledge bank documentation and gathering of information to knowledge share with team
  • Suggest and develop ideas for improving current processes.
  • Reporting and general maintenance of the Legal Tech products.

Details

Work type

Full time

Work mode

hybrid

Location

Liverpool

Benefits

  • Hybrid working (Offering the opportunity to work remotely, while maintaining a social boundary by working from our award-winning offices for 3 days a week) 
  • Holiday (Our basic annual holiday entitlement starts at 25 days, with a further discretionary day of paid leave in December. You may also purchase up to five extra days each year (pro rata). 
  • Enhanced Maternity and Paternity leave (After one-year service, you are entitled to up to 26 weeks leave full pay if you or your partner give birth or adopt a child).