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CTS_Legal Tech Analyst

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Taylor Wessing

Mar 19

Applications are closed

  • Job
    Full-time
    Entry Level
  • Legal
    Software Engineering
  • Liverpool

Requirements

  • 1-2 years’ experience of Desktop Support/Service Desk Analyst work but would consider candidates with the right aptitude as full training will be given
  • Strong knowledge Microsoft Office 2010 or above (ideally 365)
  • iManage, HighQ, or alternative legal tech systems an advantage
  • Good knowledge of Outlook and Excel
  • Excellent team player, positive and collaborative
  • Ability to communicate effectively both within the team and with people at all levels across the firm
  • Excellent problem solving skills
  • Willingness to learn and develop in a busy environment
  • Strong customer service skills
  • Able to work well under pressure and to very short timelines
  • Law firm or professional services experience an advantage

Responsibilities

  • First point of contact for all support queries relating to the legal tech products.
  • Logging of requests and problems.
  • End to end resolution of simple issues and escalation of complex issues to the appropriate Knowledge Engineer.
  • Monitoring open issues chasing where required to ensure timely resolution.
  • Preparation of team knowledge bank documentation and gathering of information to knowledge share with team
  • Suggest and develop ideas for improving current processes.
  • Reporting and general maintenance of the Legal Tech products.

Taylor Wessing

Together we challenge expectation and create extraordinary results.

Law
Industry
1001-5000
Employees
2002
Founded Year

Mission & Purpose

Taylor Wessing is a global law firm that serves the world's most innovative people and businesses. Deeply embedded within our sectors, we work closely together with our clients to crack complex problems, enabling ideas and aspirations to thrive. Together we challenge expectation and create extraordinary results. Our 29 offices around the world are not token presences - they blend the best of local business, industry and cultural knowledge with international experience to provide astutely commercial solutions for our clients.