Logo of Huzzle

Customer Advisor

Applications are closed

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Reading

Requirements

  • - Previous experience as a Sales Assistant, Retail Assistant or in a Customer Care environment
  • - Good availability for a mixture of weekend and weekday working
  • - Right attitude and behaviours are a must

Responsibilities

  • Deliver exceptional customer service
  • Advise customers on shoe care and accessories to compliment their needs, achieving daily KPI’s in the process
  • Be self-aware, being able to question, learn, and take responsibility for yourself
  • Be a team player, maintaining a friendly, engaging, and positive attitude
  • Support the maintenance of store standards, product placements and stockroom

FAQs

What is the hourly pay for the Customer Advisor position?

The pay for the Customer Advisor position is £11.70 per hour for ages 21 and over, with different rates for younger applicants (£9.60 for ages 18-20 and £7.85 for ages 16-17).

Are there opportunities for pay increases?

Yes, once you complete the required retail induction PaSS stages, your pay will increase to £12.05 per hour for ages 21 and over, with adjusted rates for younger applicants.

What are the working hours for this Customer Advisor role?

This role is a part-time position of 12 hours over 3 days per week, with a mixture of weekend and weekday working.

What benefits do employees receive?

Employees enjoy a generous staff discount scheme, increasing holiday entitlement with service, company contribution pension, access to the Pavers Foundation, Pavers Academy, and wellbeing and financial support through RetailTRUST.

Is previous experience required for this role?

While previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment is beneficial, it is not strictly required, as full training and support will be provided.

What qualities are important for the Customer Advisor role?

A 'can do' attitude, passion for great customer service, self-awareness, and being a team player with a friendly, engaging, and positive demeanor are essential qualities for this role.

What is the company culture like at Pavers?

Pavers offers a friendly, engaging, and positive environment, focused on family values and sustainability, with a supportive atmosphere that promotes learning and job satisfaction.

How long has Pavers been in business?

Pavers has been established for over 50 years and is a successful family-run footwear retail business.

What is the company’s commitment to sustainability?

Pavers was the first major retailer to achieve Carbon Neutral status in 2021 and maintains this status annually, demonstrating a strong dedication to sustainability and contributing to various charitable causes through the Pavers Foundation.

Our mission is to deliver comfort and happiness to our customers both through our products and customer service.

Retail & Consumer Goods
Industry
1001-5000
Employees
1971
Founded Year

Mission & Purpose

The Pavers story began in 1971 when Catherine Paver founded the company. She had big dreams of changing the world of footwear and a passion to provide comfortable and stylish shoes to all. Starting small she sold shoes at village halls and homeware parties and was successful enough to open the first Pavers shop in Scarborough in 1981, where Catherine’s three sons joined the business. One of her sons - Stuart - still runs the business today. Stuart was joined by his son Jason in 2016, and as of 2020, they run the business together as Joint Managing Directors. From these modest beginnings, Pavers Shoes has grown to be a UK leader in today’s comfort footwear industry, with over 140 stores nationwide.

Benefits

  • Staff Discount

    Generous Staff Discount Scheme – some of it can be shared with your family and friends!

  • Bonus

    Annual company profit and performance related discretionary bonus scheme

  • Flexible Working

    The majority of Head Office positions benefit from Hybrid/Flexible working options

  • Holiday Entitlement

    Holiday Entitlement that increases with service

Get notified when Pavers Shoes posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?