FAQs
What is the hourly pay for the Customer Advisor position?
The pay for the Customer Advisor position is £11.70 per hour for ages 21 and over, with different rates for younger applicants (£9.60 for ages 18-20 and £7.85 for ages 16-17).
Are there opportunities for pay increases?
Yes, once you complete the required retail induction PaSS stages, your pay will increase to £12.05 per hour for ages 21 and over, with adjusted rates for younger applicants.
What are the working hours for this Customer Advisor role?
This role is a part-time position of 12 hours over 3 days per week, with a mixture of weekend and weekday working.
What benefits do employees receive?
Employees enjoy a generous staff discount scheme, increasing holiday entitlement with service, company contribution pension, access to the Pavers Foundation, Pavers Academy, and wellbeing and financial support through RetailTRUST.
Is previous experience required for this role?
While previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment is beneficial, it is not strictly required, as full training and support will be provided.
What qualities are important for the Customer Advisor role?
A 'can do' attitude, passion for great customer service, self-awareness, and being a team player with a friendly, engaging, and positive demeanor are essential qualities for this role.
What is the company culture like at Pavers?
Pavers offers a friendly, engaging, and positive environment, focused on family values and sustainability, with a supportive atmosphere that promotes learning and job satisfaction.
How long has Pavers been in business?
Pavers has been established for over 50 years and is a successful family-run footwear retail business.
What is the company’s commitment to sustainability?
Pavers was the first major retailer to achieve Carbon Neutral status in 2021 and maintains this status annually, demonstrating a strong dedication to sustainability and contributing to various charitable causes through the Pavers Foundation.