You should have experience in sales or customer care, a positive attitude, and a willingness to learn. Embrace a supportive, family-like work environment while having fun.

You will deliver exceptional customer service, advise on shoe care and accessories, maintain store standards, support stockroom tasks, and achieve daily KPIs while being a positive team player.

Hospitality & Retail

United Kingdom

Bath

Jones Bootmaker is a UK-based retailer specialising in high-quality footwear and accessories for men and women. Their ultimate mission is to provide customers with stylish and comfortable footwear that reflects their individual style and personality. With a focus on craftsmanship and attention to detail, Jones Bootmaker aims to offer a wide range of footwear options to suit every occasion and preference. Their purpose is to help customers look and feel their best by providing timeless, durable footwear that combines classic design with modern trends.

Travel & Leisure

Jones Bootmaker

A family business est. 1857. Designed to meet the busy lifestyles of today.

Are you passionate about achieving sales targets and finding just the right products for customers? Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?Do you want to work for a growing, profitable business with family values &amp; green credentials, with opportunities for progression?We offer a friendly, engaging, and positive environment for people to work in where you can make a real difference and feel valued. You will help us deliver consistently high levels of service to our customers, advising on shoe care, handbags, and accessories to compliment a customer’s needs, offering genuine, honest, and knowledgeable advice on our all products.You could have previous experience as a Sales Assistant, Retail Assistant or in a Customer Care environment. We will give you full training and support to ensure you succeed in your role, but the right attitude and behaviours are a must. Our stores are like family, offering a nurturing environment to learn, grow, and thrive in, whilst having fun at work!We have a part time Customer Advisor opportunity to join our Jones Bootmaker team in Bath on a 4 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. There will be the opportunity to work overtime in this role.Pay, Hours &amp; Benefits for our Customer Advisor£12.15 per hour 21+ (18-20 £10.86 per hour &amp; 16-17 £9.42 per hour)Once you complete the required retail induction PaSS stages your pay will increase to £12.35 per hour 21+ (18-20 £11.08 per hour &amp; 16-17 £9.63 )<ul><li>Generous Staff Discount scheme, some of which can be shared with your family and friends!</li><li>Holiday Entitlement which increases with service.</li><li>Company Contribution Pension</li><li>Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme</li><li>Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face to face courses, apprenticeship, professional qualifications, and mentoring programmes</li><li>Access to wellbeing and financial support through RetailTRUST</li></ul>Day to Day responsibilities as our Customer Advisor<ul><li>Deliver exceptional customer service</li><li>Advise customers on shoe care and accessories to compliment their needs, achieving daily KPI’s in the process</li><li>Be self-aware, being able to question, learn, and take responsibility for yourself</li><li>Be a team player, maintaining a friendly, engaging, and positive attitude</li><li>Support the maintenance of store standards, product placements and stockroom</li></ul>About UsWe are a successful, highly profitable, family run business which has been trading for over 50 years. We have over 190 stores across the UK and Ireland and own the Jones Bootmaker and Herring Shoes brands.We always try and do the right thing by our people and in 2021 were recognised as one of the Top 10 Retailers in the country by Best Companies.In 2021 we became the first major retailer to achieve Carbon Neutral status and since 2018 we have donated over £2.2m to the Pavers Foundation, providing grants for important causes in the areas of health, education, and community.We provide great jobs in a supportive family environment for our people. We know that without our colleagues there is no business, and so the better we look after you, the better service you will provide our customers.If this sounds like the kind of business you’d like to join, we’d love to hear from you - please apply today for the role of Customer Advisor!

Are you passionate about achieving sales targets and finding just the right products for customers? Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?We offer a friendly, engaging, and positive environment for people to work in where you can make a real difference and feel valued. You will help us deliver consistently high levels of service to our customers, advising on shoe care, handbags, and accessories to compliment a customer’s needs, offering genuine, honest, and knowledgeable advice on our all products.You could have previous experience as a Sales Assistant, Retail Assistant or in a Customer Care environment. We will give you full training and support to ensure you succeed in your role, but the right attitude and behaviours are a must. Our stores are like family, offering a nurturing environment to learn, grow, and thrive in, whilst having fun at work!We have a part time Customer Advisor opportunity to join our Jones Bootmaker team in Bath on a 4 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. There will be the opportunity to work overtime in this role.Pay, Hours & Benefits for our Customer Advisor£12.15 per hour 21+ (18-20 £10.86 per hour & 16-17 £9.42 per hour)Once you complete the required retail induction PaSS stages your pay will increase to £12.35 per hour 21+ (18-20 £11.08 per hour & 16-17 £9.63 )Generous Staff Discount scheme, some of which can be shared with your family and friends!Holiday Entitlement which increases with service.Company Contribution PensionAccess to the Pavers Foundation: an employee-led grant application and charitable giving schemeAccess to the Pavers Academy: providing career pathways to support our colleagues through online learning, face to face courses, apprenticeship, professional qualifications, and mentoring programmesAccess to wellbeing and financial support through RetailTRUSTDay to Day responsibilities as our Customer AdvisorDeliver exceptional customer serviceAdvise customers on shoe care and accessories to compliment their needs, achieving daily KPI’s in the processBe self-aware, being able to question, learn, and take responsibility for yourselfBe a team player, maintaining a friendly, engaging, and positive attitudeSupport the maintenance of store standards, product placements and stockroomAbout UsWe are a successful, highly profitable, family run business which has been trading for over 50 years. We have over 190 stores across the UK and Ireland and own the Jones Bootmaker and Herring Shoes brands.We always try and do the right thing by our people and in 2021 were recognised as one of the Top 10 Retailers in the country by Best Companies.In 2021 we became the first major retailer to achieve Carbon Neutral status and since 2018 we have donated over £2.2m to the Pavers Foundation, providing grants for important causes in the areas of health, education, and community.We provide great jobs in a supportive family environment for our people. We know that without our colleagues there is no business, and so the better we look after you, the better service you will provide our customers.If this sounds like the kind of business you’d like to join, we’d love to hear from you - please apply today for the role of Customer Advisor!

Customer Advisor - Jones Bootmaker

<div>
 Are you passionate about achieving sales targets and finding just the right products for customers? 
 Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment? 
 Do you want to work for a growing, profitable business with family values &amp; green credentials, with opportunities for progression? 
 We offer a friendly, engaging, and positive environment for people to work in where you can make a real difference and feel valued. You will help us deliver consistently high levels of service to our customers, advising on shoe care, handbags, and accessories to compliment a customer’s needs, offering genuine, honest, and knowledgeable advice on our all products. 
 You could have previous experience as a Sales Assistant, Retail Assistant or in a Customer Care environment. We will give you full training and support to ensure you succeed in your role, but the right attitude and behaviours are a must. Our stores are like family, offering a nurturing environment to learn, grow, and thrive in, whilst having fun at work! 
 We have a part time Customer Advisor opportunity to join our Jones Bootmaker team in Bath on a 4 hours per week contract. 
 You’ll need good availability as the role will include a mixture of weekend and weekday working. There will be the opportunity to work overtime in this role. 
 Pay, Hours &amp; Benefits for our Customer Advisor 
 £12.15 per hour 21+ (18-20 £10.86 per hour &amp; 16-17 £9.42 per hour) 
 Once you complete the required retail induction PaSS stages your pay will increase to £12.35 per hour 21+ (18-20 £11.08 per hour &amp; 16-17 £9.63 ) 
 <ul>
 <li>Generous Staff Discount scheme, some of which can be shared with your family and friends!</li> 
 <li>Holiday Entitlement which increases with service.</li> 
 <li>Company Contribution Pension</li> 
 <li>Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme</li> 
 <li>Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face to face courses, apprenticeship, professional qualifications, and mentoring programmes</li> 
 <li>Access to wellbeing and financial support through RetailTRUST</li> 
 </ul> 
 Day to Day responsibilities as our Customer Advisor 
 <ul>
 <li>Deliver exceptional customer service</li> 
 <li>Advise customers on shoe care and accessories to compliment their needs, achieving daily KPI’s in the process</li> 
 <li>Be self-aware, being able to question, learn, and take responsibility for yourself</li> 
 <li>Be a team player, maintaining a friendly, engaging, and positive attitude</li> 
 <li>Support the maintenance of store standards, product placements and stockroom</li> 
 </ul> 
 About Us 
 We are a successful, highly profitable, family run business which has been trading for over 50 years. We have over 190 stores across the UK and Ireland and own the Jones Bootmaker and Herring Shoes brands. 
 We always try and do the right thing by our people and in 2021 were recognised as one of the Top 10 Retailers in the country by Best Companies. 
 In 2021 we became the first major retailer to achieve Carbon Neutral status and since 2018 we have donated over £2.2m to the Pavers Foundation, providing grants for important causes in the areas of health, education, and community. 
 We provide great jobs in a supportive family environment for our people. We know that without our colleagues there is no business, and so the better we look after you, the better service you will provide our customers. 
 If this sounds like the kind of business you’d like to join, we’d love to hear from you - please apply today for the role of Customer Advisor!
</div>

Customer Advisor

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Responsibilities

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Jones Bootmaker

Mission & Purpose