FAQs
What is the salary for the Customer Advisor position?
The salary is competitive and comes with additional benefits.
Is this position temporary or permanent?
This is a permanent position.
Where is the job located?
The job is located at the Car & Van Rental Business Centre on Kilbirnie Street, Glasgow.
What are the working hours for this position?
The role requires 42.5 hours per week, Monday to Friday, with occasional weekend work.
Until when does the Maternity Cover last?
The Maternity Cover will last until August 2025.
What are the key responsibilities of a Customer Advisor?
Key responsibilities include dealing with customer requests, placing and amending bookings, processing payments, and updating systems.
What essential skills are required for this role?
Essential skills include a high level of accuracy, excellent interpersonal skills, the ability to work under pressure, good computer literacy, and a commitment to customer service.
What employee benefits are offered?
Benefits include 33 days of annual leave, flexible leave, generous employee discounts, private healthcare, a workplace pension, and opportunities for training and progression.
Is there an opportunity for career progression?
Yes, there are opportunities for training and progression within the company.
Are there any checks required for employment?
Yes, employment is subject to satisfactory reference and disclosure checks.
Will I receive training for this position?
Yes, there are opportunities for training as part of the role.
What kind of discounts can employees expect?
Employees are entitled to discounts on new and used vehicles.
Is medical insurance provided?
Yes, private medical insurance is included in the benefits package.
What is the team environment like at Arnold Clark?
The team environment at Arnold Clark is collaborative, supportive, and focused on delivering outstanding customer service.
Can I expect to work alone or in a team setting?
The role involves working as part of a team.
What type of calls and communications will I be handling?
You will handle requests from customers and other departments via email and over the phone.