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Customer Advisor

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Glasgow

AI generated summary

  • You must demonstrate accuracy, multitasking, excellent interpersonal skills, teamwork, computer literacy, and a proactive attitude while delivering exceptional customer service under pressure.
  • You will handle customer inquiries, manage bookings, process payments, conduct follow-ups, and update systems using various platforms daily.

Requirements

  • A high level of accuracy and ability to multi-task.
  • Excellent interpersonal skills, in person and over the phone.
  • The ability to work well under pressure.
  • A proactive and flexible attitude.
  • The ability to work well as part of a team.
  • Good computer literacy and accurate keyboard skills.
  • Highly motivated and committed to delivering outstanding customer service.
  • Ability to meet deadlines and hit departmental targets.

Responsibilities

  • Dealing with requests from customers and other departments within Arnold Clark via email and over the phone.
  • Placing and amending bookings.
  • Carrying out follow-up calls and emails for existing bookings.
  • Taking payments and processing banking.
  • Using different booking platforms.
  • Updating our systems on a regular basis.

FAQs

What is the salary for the Customer Advisor position?

The salary is competitive and comes with additional benefits.

Is this position temporary or permanent?

This is a permanent position.

Where is the job located?

The job is located at the Car & Van Rental Business Centre on Kilbirnie Street, Glasgow.

What are the working hours for this position?

The role requires 42.5 hours per week, Monday to Friday, with occasional weekend work.

Until when does the Maternity Cover last?

The Maternity Cover will last until August 2025.

What are the key responsibilities of a Customer Advisor?

Key responsibilities include dealing with customer requests, placing and amending bookings, processing payments, and updating systems.

What essential skills are required for this role?

Essential skills include a high level of accuracy, excellent interpersonal skills, the ability to work under pressure, good computer literacy, and a commitment to customer service.

What employee benefits are offered?

Benefits include 33 days of annual leave, flexible leave, generous employee discounts, private healthcare, a workplace pension, and opportunities for training and progression.

Is there an opportunity for career progression?

Yes, there are opportunities for training and progression within the company.

Are there any checks required for employment?

Yes, employment is subject to satisfactory reference and disclosure checks.

Will I receive training for this position?

Yes, there are opportunities for training as part of the role.

What kind of discounts can employees expect?

Employees are entitled to discounts on new and used vehicles.

Is medical insurance provided?

Yes, private medical insurance is included in the benefits package.

What is the team environment like at Arnold Clark?

The team environment at Arnold Clark is collaborative, supportive, and focused on delivering outstanding customer service.

Can I expect to work alone or in a team setting?

The role involves working as part of a team.

What type of calls and communications will I be handling?

You will handle requests from customers and other departments via email and over the phone.

So much more than the showroom floor.

Manufacturing & Electronics
Industry
10,001+
Employees
1954
Founded Year

Mission & Purpose

Arnold Clark is a company operating in the automotive industry, specialising in the sale and rental of new and used vehicles. The company's primary focus is on providing a wide range of cars from various manufacturers to cater to different customer preferences and needs. Arnold Clark's overarching goal is to be a leading and customer-focused automotive retailer, offering a diverse selection of vehicles and associated services such as financing and after-sales support. Their purpose centres around meeting the mobility needs of individuals and businesses, delivering quality vehicles and services with a commitment to customer satisfaction. Through their extensive network of dealerships, Arnold Clark aims to provide accessible and reliable transportation solutions to the communities they serve.

Culture & Values

  • Family

  • Communication

  • Progression

  • Community

  • Recognition

Benefits

  • 33 Days Holiday Allowance

  • Flexible Working Approaches

  • Sick Pay Entitlement

  • Private Health Care

  • Pension Scheme

  • Life Assurance Scheme

  • Maternity and Paternity Cover