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Customer Advisor

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B&Q

Yesterday

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must be friendly, eager to learn, and passionate about home improvement. Teamwork and flexibility for varied shifts are essential, along with a willingness to embrace new technology.
  • You will advise customers on home improvement, manage stock, set up displays, ensure store aesthetics, and focus on exceptional customer service while learning paint-mixing and timber cutting.

Requirements

  • Required skills & experience
  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

FAQs

What is the job title for this position?

The job title for this position is Customer Advisor.

What is the duration of the contract?

The contract is for a fixed term of 3 months.

How many hours per week is the position?

The position is part time, requiring 20 hours per week.

What are the working hours for this role?

Shifts are available Monday to Sunday, from 7:00 am to 10:00 pm.

What is the hourly pay for this position?

The hourly pay is £12.21.

Where is the job location?

The job is located at B&Q Basildon.

What are the key responsibilities of a Customer Advisor?

Key responsibilities include providing expert advice, assisting customers with their home improvement projects, managing stock, setting up displays, and ensuring the store looks great.

What skills and experience are required for this role?

Candidates should be eager to learn, friendly, outgoing, have a passion for home improvement, be great at teamwork, and be flexible in working hours.

Are there opportunities for training in this position?

Yes, you will have the opportunity to be trained in paint-mixing and cutting timber.

What kind of benefits does B&Q offer to its employees?

B&Q offers a competitive salary, award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, Employee Assistance Programme, shopping discounts, and wellbeing benefits.

How does B&Q approach diversity and inclusion in the workplace?

B&Q is committed to making the company more diverse and representative of the communities served, ensuring everyone feels they belong and have equal opportunities.

How can I request adjustments during the application process?

You can request adjustments by contacting recruitment@b-and-q.co.uk for any recruitment-related accommodations.

Is previous experience in customer service required for this role?

While previous experience in customer service is beneficial, the key qualities are the willingness to learn and a passion for helping others.

Can the role include working on weekends and bank holidays?

Yes, the role requires flexibility to work on weekends, evenings, and bank holidays as part of the rota.

B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors