FAQs
What is the job title for this position?
The job title is Customer Advisor.
What is the work schedule for this Customer Advisor role?
The role is part-time with an 8 hours per week contract, requiring good availability for a mixture of weekend, weekday, and evening shifts.
What qualities are important for a Customer Advisor at Pavers?
A passion for achieving sales targets, a ‘can do’ attitude, and a strong commitment to great customer service are important qualities for this role.
What previous experience is preferred for applicants?
Previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment is preferred, but the right attitude and behaviors are essential.
What is the starting pay for a Customer Advisor?
The starting pay is £11.70 per hour for those aged 21 and over, with varying rates for younger applicants.
Is there an opportunity for pay increases?
Yes, pay will increase to £12.05 per hour for those aged 21 and over after completing the required retail induction PaSS stages.
What benefits are offered to Customer Advisors?
Benefits include a generous staff discount scheme, holiday entitlement that increases with service, a company contribution pension, access to the Pavers Foundation and Academy, and wellbeing and financial support through RetailTRUST.
What are the daily responsibilities of a Customer Advisor?
Responsibilities include delivering exceptional customer service, advising customers on products, achieving daily KPIs, maintaining a positive attitude, and supporting store standards.
How long has Pavers been in business?
Pavers has proudly been established for over 50 years.
What sustainability efforts does Pavers engage in?
Pavers was the first major retailer to achieve Carbon Neutral status in 2021 and continues to uphold this status annually, demonstrating a commitment to sustainability.
How has Pavers been recognized in terms of employee satisfaction?
Pavers has been recognized as one of the Top Retailers to work for in the UK by Best Companies and has maintained a prestigious 3* world-class employee engagement rating.
What kind of work environment can employees expect at Pavers?
Employees can expect a friendly, engaging, and nurturing work environment that fosters learning, growth, and job satisfaction.
How can interested candidates apply for the Customer Advisor role?
Interested candidates can apply today for the role of Customer Advisor by submitting their application.