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Customer Advisor

  • Job
    Entry & Junior Level
  • Hospitality & Retail
  • Bath
  • 23d left

AI generated summary

  • You must be passionate about achieving sales targets, providing excellent customer service, and have a positive attitude. Previous experience in sales or customer care is a bonus. Join our friendly, nurturing team and grow your career with us!
  • You will provide exceptional customer service, advise on shoe care, meet daily targets, take responsibility for your learning, collaborate with the team, and maintain store standards at Jones Bootmaker.


  • Are you passionate about achieving sales targets and finding just the right products for customers?
  • Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?
  • Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?
  • We offer a friendly, engaging, and positive environment for people to work in where you can make a real difference and feel valued. You will help us deliver consistently high levels of service to our customers, advising on shoe care, handbags, and accessories to compliment a customer’s needs, offering genuine, honest, and knowledgeable advice on our all products.
  • You could have previous experience as a Sales Assistant, Retail Assistant or in a Customer Care environment. We will give you full training and support to ensure you succeed in your role, but the right attitude and behaviours are a must. Our stores are like family, offering a nurturing environment to learn, grow, and thrive in, whilst having fun at work!


  • Deliver exceptional customer service
  • Advise customers on shoe care and accessories to compliment their needs, achieving daily KPI’s in the process
  • Be self-aware, being able to question, learn, and take responsibility for yourself
  • Be a team player, maintaining a friendly, engaging, and positive attitude
  • Support the maintenance of store standards, product placements and stockroom


What are the requirements for this Customer Advisor role?

We are looking for individuals who are passionate about achieving sales targets, providing great customer service, and enjoy working in a fast-paced environment. Previous experience in a sales or customer care role is beneficial, but full training and support will be provided.

How much is the pay for this role?

Once you complete the required retail induction stages, the pay for this role will increase to £12.35 per hour for individuals aged 21 and over. For individuals aged 18-20, the pay is £11.08 per hour, and for individuals aged 16-17, the pay is £9.63 per hour.

What benefits are offered for Customer Advisors?

We offer a generous Staff Discount scheme that can be shared with family and friends, holiday entitlement that increases with service, company contribution pension, access to the Pavers Foundation charitable giving scheme, access to the Pavers Academy for career development, and wellbeing and financial support through RetailTRUST.

What are the day-to-day responsibilities of a Customer Advisor?

The responsibilities include delivering exceptional customer service, advising customers on products, achieving daily KPIs, being self-aware and taking responsibility, being a team player, and maintaining store standards and product placements.

A family business est. 1857. Designed to meet the busy lifestyles of today.

Travel & Leisure
Founded Year

Mission & Purpose

Jones Bootmaker is a UK-based retailer specialising in high-quality footwear and accessories for men and women. Their ultimate mission is to provide customers with stylish and comfortable footwear that reflects their individual style and personality. With a focus on craftsmanship and attention to detail, Jones Bootmaker aims to offer a wide range of footwear options to suit every occasion and preference. Their purpose is to help customers look and feel their best by providing timeless, durable footwear that combines classic design with modern trends.