FAQs
What is the hourly pay for the Customer Advisor position?
The hourly rate for this role is £11.44, increasing to up to £12.02 across selected locations within London, with a potential increase after 6 months in the role.
Is prior experience in customer service required for this position?
No, prior experience in customer care and delivering great customer service is not essential, as full training is provided for this role.
What type of training will I receive?
You will be provided with award-winning training accredited by the Institute of Customer Service.
What are the working hours for the Customer Advisor role?
There are various hours available, with options for over 35 hours per week.
Where will I be working in this role?
You will work onsite in a store environment and report to the Assistant or Store Manager.
Will I have the opportunity for career advancement?
Yes, joining as a Customer Advisor can be the start of a new career, and there may be opportunities for advancement as you gain experience.
Are there benefits provided with this position?
Yes, benefits include a Boots Retirement Savings Plan, a generous employee discount, and enhanced discounts for Boots brands, Boots Opticians, and Boots Hearingcare.
What type of team environment will I be working in?
You will work as part of a collaborative team dynamic where teamwork is essential to provide a great shopping experience for customers.
Are there flexible working options available?
Yes, we are always open to discussing possible flexible working options, including job share and reduced hours.
What is the process after I apply for this role?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days.