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Customer Advisor - 6 Hours (Summertown)

💼 Graduate Job


AI generated summary

  • You must have retail, customer service & sales experience, IT skills, product knowledge retention, empathy, teamwork, adaptability, attention to detail, brand ambassadorship, honesty, collaboration, and ownership.
  • You will assist customers with various needs, from bra measuring to product demonstrations, handle Omni-Channel orders, engage with customers in-store or via phone, continually develop retail skills, and maintain store appearance.

Graduate Job

Hospitality & RetailOxford


  • Our B Corp principles are so important, and every member of our teams will always uphold them. As we move into a digital retail world, offering an Omni-Channel customer service is expected as this builds on customer loyalty. As such most of our stores offer Ship from Store or Click and Collect options, you will take ownership of preparing and shipping all such orders daily.


  • Previous retail, customer service and sales experience
  • Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
  • The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers.
  • You’ll need a self-develop mentality and a curiosity to learn new product independently.
  • We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
  • You’ll be working within a small team; therefore, the ability to work in a harmonious and respectful manner is important.
  • Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week.
  • We like to keep our stores looking tip top, so you’ll have a keen eye for detail and play a key role in maintaining our standard.
  • Just to give you a taste of our culture, we’ll be looking for you to:
  • Be a brand ambassador, safeguarding our values and ethos.
  • Demonstrate honesty and respect in every interaction.
  • Foster collaboration and open, active listening
  • Take ownership of all aspects of the role.

Area of Responsibilities

Hospitality & Retail


  • Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
  • Preparing Omni-Channel orders.
  • Liaising with customers in store or via the phone on Omni-Channel orders.
  • Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
  • Embracing new product knowledge or learning to increase sales opportunities.
  • Actively listening to our customers’ needs and working out what the best solution is for them.
  • Taking pride in keeping your store looking immaculate.


Work type

Part time

Work mode