Customer Advisor - 6 Hours (Summertown)

JoJo Maman Bébé

2mo ago

Applications are closed

Job
Part-time
Entry Level
Hospitality & Retail
Oxford

Requirements

Previous retail, customer service and sales experience
Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers.
You’ll need a self-develop mentality and a curiosity to learn new product independently.
We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
You’ll be working within a small team; therefore, the ability to work in a harmonious and respectful manner is important.
Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week.
We like to keep our stores looking tip top, so you’ll have a keen eye for detail and play a key role in maintaining our standard.
Just to give you a taste of our culture, we’ll be looking for you to:
Be a brand ambassador, safeguarding our values and ethos.
Demonstrate honesty and respect in every interaction.
Foster collaboration and open, active listening
Take ownership of all aspects of the role.

Responsibilities

Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
Preparing Omni-Channel orders.
Liaising with customers in store or via the phone on Omni-Channel orders.
Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
Embracing new product knowledge or learning to increase sales opportunities.
Actively listening to our customers’ needs and working out what the best solution is for them.
Taking pride in keeping your store looking immaculate.

FAQs

What are the B Corp principles and why are they important in this role?

The B Corp principles are a set of social and environmental standards that guide our business practices. Upholding these principles is essential in this role as we prioritize ethical and sustainable practices in all aspects of our customer service.

How does offering an Omni-Channel customer service benefit the company and its customers?

Providing an Omni-Channel customer service allows us to meet the varying needs and preferences of our customers. This approach builds customer loyalty by creating a seamless and convenient shopping experience across all our channels.

What is the responsibility of a Customer Advisor in preparing and shipping Ship from Store or Click and Collect orders?

As a Customer Advisor, you will take ownership of preparing and shipping all Ship from Store or Click and Collect orders on a daily basis. This includes ensuring that orders are accurately picked, packed, and shipped in a timely manner to meet customer expectations.

JoJo Maman Bébé

Retail & Consumer Goods

Industry

201-500

Employees

1993

Founded Year

Mission & Purpose

We are a multi-channel retailer of maternity wear, babywear and nursery products; with 88 stores in the UK and ROI. We have a thriving e-commerce presence, and a growing international trade department. From humble beginnings we now employ over 950 people in the UK. The key to our success is down to our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and never-ending pursuit of high standards means we have built a company that makes us proud. We may have grown into a major retailer; however, we haven’t forgotten our roots for providing quality and value for money. We have a non-hierarchical outlook, which means all managers must spend time helping their teams when all hands are needed on deck. Our success is very much a team effort.