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Customer Advisor

Applications are closed

  • Job
    Junior (1-2 years)
  • London

Are you passionate about achieving sales targets and finding just the right products for customers?

Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?

Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?

We offer a friendly, engaging, and positive environment for people to work in where you can make a real difference and feel valued. You will help us deliver consistently high levels of service to our customers, advising on shoe care, handbags, and accessories to compliment a customer’s needs, offering genuine, honest, and knowledgeable advice on our all products.

You could have previous experience as a Sales Assistant, Retail Assistant or in a Customer Care environment. We will give you full training and support to ensure you succeed in your role, but the right attitude and behaviours are a must. Our stores are like family, offering a nurturing environment to learn, grow, and thrive in, whilst having fun at work!

We have two part time Customer Advisor opportunities to join our Pavers team at Osterley Garden Centre, Windmill Lane in Osterley.

We have the following contracts available.

10 hours per week over 2 days per week. This role will include a mixture of weekend and weekday working.

6 hours per week over 1 day per week. This role would require availability to work on either Friday, Saturday or Sunday.

Pay & Benefits for our Customer Advisor

£12.15 per hour 21+ (18-20 £10.86 per hour & 16-17 £9.42 per hour)

Once you complete the required retail induction PaSS stages your pay will increase to£12.35 per hour 21+ (18-20 £11.08 per hour & 16-17 £9.63 )

  • Generous Staff Discount scheme, some of which can be shared with your family and friends!
  • Holiday Entitlement which increases with service.
  • Company Contribution Pension
  • Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme
  • Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face to face courses, apprenticeship, professional qualifications, and mentoring programmes
  • Access to wellbeing and financial support through RetailTRUST

Day to Day responsibilities as our Customer Advisor

  • Deliver exceptional customer service
  • Advise customers on shoe care and accessories to compliment their needs, achieving daily KPI’s in the process
  • Be self-aware, being able to question, learn, and take responsibility for yourself
  • Be a team player, maintaining a friendly, engaging, and positive attitude
  • Support the maintenance of store standards, product placements and stockroom

About Us

We are a successful, highly profitable, family run business which has been trading for over 50 years. We have over 190 stores across the UK and Ireland and own the Jones Bootmaker and Herring Shoes brands.

We always try and do the right thing by our people and in 2021 were recognised as one of the Top 10 Retailers in the country by Best Companies.

In 2021 we became the first major retailer to achieve Carbon Neutral status and since 2018 we have donated over £2.2m to the Pavers Foundation, providing grants for important causes in the areas of health, education, and community.

We provide great jobs in a supportive family environment for our people. We know that without our colleagues there is no business, and so the better we look after you, the better service you will provide our customers.

If this sounds like the kind of business you’d like to join, we’d love to hear from you - please apply today for the role of Customer Advisor!

Our mission is to deliver comfort and happiness to our customers both through our products and customer service.

Retail & Consumer Goods
Founded Year

Mission & Purpose

The Pavers story began in 1971 when Catherine Paver founded the company. She had big dreams of changing the world of footwear and a passion to provide comfortable and stylish shoes to all. Starting small she sold shoes at village halls and homeware parties and was successful enough to open the first Pavers shop in Scarborough in 1981, where Catherine’s three sons joined the business. One of her sons - Stuart - still runs the business today. Stuart was joined by his son Jason in 2016, and as of 2020, they run the business together as Joint Managing Directors. From these modest beginnings, Pavers Shoes has grown to be a UK leader in today’s comfort footwear industry, with over 140 stores nationwide.


  • Staff Discount

    Generous Staff Discount Scheme – some of it can be shared with your family and friends!

  • Bonus

    Annual company profit and performance related discretionary bonus scheme

  • Flexible Working

    The majority of Head Office positions benefit from Hybrid/Flexible working options

  • Holiday Entitlement

    Holiday Entitlement that increases with service