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Customer Advisor

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  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Birmingham

Requirements

  • Full training is provided for this role, and we are looking for people who:
  • Excel in a varied environment, working at pace
  • Communicate and listen effectively
  • Enjoy working as part of a team, promoting a collaborative team dynamic
  • Know that the little things make the biggest difference for customer interactions
  • Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
  • It would be great if you also have
  • Experience providing customer care and delivering great customer service but this is not essential.

Responsibilities

  • Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference
  • Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
  • Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
  • Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of

FAQs

What is the hourly pay for the Customer Advisor role?

The hourly rate for this role is £11.44 and can increase up to £12.02 across selected locations within London.

Are there opportunities for wage increases?

Yes, the hourly rate will increase after 6 months in the role.

What kind of training is provided for this position?

Full training is provided for this role to ensure you excel in your responsibilities.

What are the primary responsibilities of a Customer Advisor?

A Customer Advisor is responsible for helping customers, advising on products, managing the tills, and ensuring the store runs smoothly.

Is experience in retail or customer service required?

Experience providing customer care and delivering great customer service is preferred but not essential.

What benefits do employees receive?

Employees enjoy benefits such as the Boots Retirement Savings Plan, a generous employee discount, and enhanced discounts for Boots brands, Boots Opticians, and Boots Hearingcare.

What is the expected work schedule for this job?

The expected work schedule is typically between 25 to 34 hours per week, including weekdays and weekends.

Are there flexible working options available?

Yes, we are open to discussing possible flexible working options, including job share and reduced hours.

Where is the store located for this job?

The store is located at BIRMINGHAM FORT DUNLOP.

What qualities are important for success in the Customer Advisor role?

Important qualities include effective communication, a desire to help customers, the ability to work in a fast-paced environment, and a collaborative team spirit.

We are the UK’s largest pharmacy-led health & beauty retailer. With you. We change for the better.

Retail & Consumer Goods
Industry
10,001+
Employees
1849
Founded Year

Mission & Purpose

Boots is a renowned pharmacy-led health and beauty retailer with a strong presence in the UK. With over 170 years of history, Boots has become a trusted brand offering a wide range of health, wellness, and beauty products. They operate a vast network of stores as well as an online platform, providing customers with convenient access to an extensive selection of skincare, cosmetics, fragrance, haircare, toiletries, and healthcare items. Boots' mission is to enhance the well-being of their customers by delivering quality products, expert advice, and exceptional customer service. They strive to make a positive impact on people's lives by promoting health, beauty, and self-care. With a commitment to innovation and customer satisfaction, Boots continues to be a go-to destination for individuals seeking reliable healthcare and beauty solutions.

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