FAQs
What are the working hours for the Customer Advisor position?
The Customer Advisor position is part-time, requiring 8 hours over 2 days per week, with a mixture of weekend and weekday shifts.
Is prior experience required for this role?
While previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment is beneficial, it is not mandatory. We provide full training and support to ensure success in the role.
What is the pay rate for the Customer Advisor position?
The pay rate for the Customer Advisor position is £12.15 per hour for individuals aged 21 and over, with rates of £10.86 for those aged 18-20 and £9.42 for those aged 16-17. After completing the required retail induction, the pay will increase to £12.35 per hour for those aged 21 and over.
What benefits are offered to Customer Advisors?
Benefits include a generous staff discount scheme, increasing holiday entitlement with service, company contribution pension, access to the Pavers Foundation, Pavers Academy for career development, and wellbeing and financial support through RetailTRUST.
What are my day-to-day responsibilities as a Customer Advisor?
Daily responsibilities include delivering exceptional customer service, advising customers on shoe care and accessories, achieving daily KPIs, being a team player, and maintaining store standards and cleanliness.
What is the work environment like at Pavers?
Pavers provides a friendly, engaging, and positive work environment where employees feel valued and supported, enabling them to make a real difference.
Does the company have a commitment to sustainability?
Yes, Pavers is committed to sustainability and was the first major retailer to achieve Carbon Neutral status in 2021, which they maintain annually.
How can I apply for the Customer Advisor position?
To apply for the Customer Advisor position, please submit your application through our designated job application portal.
What opportunities for progression are available?
Pavers offers career pathways through the Pavers Academy, which includes online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programmes to support employee growth and development.