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Customer Advisor - Blackheath - 15 hours (no late nights)

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JoJo Maman Bébé

Jul 31

Applications are closed

  • Job
    Full-time
    Entry, Junior & Mid Level
  • London

Requirements

  • Previous retail, customer service and sales experience
  • Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly
  • The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers
  • You’ll need a self-developing mentality and a curiosity to learn new products independently
  • We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs
  • You’ll be working within a small team; therefore, the ability to work harmoniously and respectfully is important
  • Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week
  • We like to keep our stores looking tip-top, so you’ll have a keen eye for detail and play a key role in maintaining our standard
  • Please note: We will only recruit individuals who are over the school leaver's age

Responsibilities

  • Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
  • Preparing Omni-Channel orders.
  • Liaising with customers in store or via the phone on Omni-Channel orders.
  • Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
  • Embracing new product knowledge or learning to increase sales opportunities.
  • Actively listening to our customers’ needs and working out what the best solution is for them.
  • Taking pride in keeping your store looking immaculate.
  • Be a brand ambassador, safeguarding our values and ethos.
  • Demonstrate honesty and respect in every interaction.
  • Foster collaboration and open, active listening.
  • Take ownership of all aspects of the role.

FAQs

What is the job title and location for this position?

The job title is Customer Advisor, and the location is Blackheath.

What are the working hours for this role?

This position is for 15 hours per week, typically structured as 3 shifts of 5 hours each, with flexibility required based on store needs.

Are there any late night shifts involved in this role?

No, there are no late night shifts required for this position.

What kind of customer interactions can I expect in this role?

You will assist customers in various situations, which may include bra measuring, discussing maternity wear, demonstrating baby carriers, and helping with Omni-Channel orders both in-store and over the phone.

Is previous retail experience required for this position?

Yes, previous retail, customer service, and sales experience is required.

What kind of skills are important for a Customer Advisor at JoJo?

Important skills include competent IT skills, the ability to learn and retain product information, active listening, empathy, teamwork, attention to detail, and a self-developing mentality.

What are the B Corp principles mentioned in the job description?

B Corp principles focus on sustainability and social responsibility, emphasizing the importance of maintaining ethical practices and contributing positively to communities and the environment.

What benefits are offered to employees in this position?

Benefits include additional annual leave for each year of service, a day off on your birthday, a non-contractual bonus scheme, an enhanced pension scheme, a cycle to work scheme, access to a financial wellbeing app, savings scheme, flexible work options, employee recognition programs, volunteer days, health and wellbeing resources, a Specsavers voucher, and a 40% discount on JoJo branded products.

Is training and development provided for new employees?

Yes, there is an emphasis on ongoing training and development opportunities within an "It’s up to you" learning environment.

Does JoJo have a commitment to diversity and inclusion?

Yes, JoJo embraces diversity and inclusivity, welcoming individuals from different cultures and backgrounds to create a rich and supportive work environment.

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JoJo Maman Bébé

Retail & Consumer Goods
Industry
201-500
Employees
1993
Founded Year

Mission & Purpose

We are a multi-channel retailer of maternity wear, babywear and nursery products; with 88 stores in the UK and ROI. We have a thriving e-commerce presence, and a growing international trade department. From humble beginnings we now employ over 950 people in the UK. The key to our success is down to our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and never-ending pursuit of high standards means we have built a company that makes us proud. We may have grown into a major retailer; however, we haven’t forgotten our roots for providing quality and value for money. We have a non-hierarchical outlook, which means all managers must spend time helping their teams when all hands are needed on deck. Our success is very much a team effort.