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Customer Advisor - Checkouts

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B&Q

13d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • York

AI generated summary

  • You should be friendly, eager to learn, tech-savvy, and enjoy teamwork. Flexibility for weekends and holidays is essential, along with a passion for helping others and home improvement.
  • You’ll provide expert advice, engage with customers on their projects, drive sales, manage click & collect, set up displays, and ensure excellent service at the tills.

Requirements

  • Required skills & experience
  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

FAQs

What is the job title for this position?

The job title is Customer Advisor - Checkouts.

What is the working schedule for the Customer Advisor - Checkouts position?

The position is part-time with a schedule of 20 hours per week, with shifts available Monday to Sunday, from 7.00 am to 10.00 pm.

How long is the contract for this position?

This is a 3-month fixed-term contract.

What is the hourly rate for the Customer Advisor - Checkouts role?

The UK Notional hourly rate is £12.21 per hour, which includes a store-specific location allowance of 27p per hour.

Where is the job location for this role?

The job location is at B&Q York Clifton Moor.

What are the main responsibilities of a Customer Advisor - Checkouts?

The main responsibilities include advising customers, assisting with sales, managing click & collect services, setting up displays, and providing excellent customer service at the tills.

What skills are required for this position?

Required skills include a willingness to help, eagerness to learn, being friendly and outgoing, strong teamwork abilities, and flexibility to work varied hours including weekends, evenings, and bank holidays.

What benefits are offered to employees in this role?

Benefits include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, and colleague wellbeing benefits, among others.

Is there support available during the application or interview process?

Yes, support is available during the application or interview process by contacting recruitment@b-and-q.co.uk for any recruitment adjustments.

How does B&Q approach diversity and inclusion?

B&Q is committed to making the company more diverse and representative of the communities they serve, promoting an environment where everyone can feel they belong and have equal opportunities.

B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors