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Customer Advisor - ROI

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B&Q

11d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Dublin

AI generated summary

  • You are friendly, eager to learn, and passionate about home improvement. You'll thrive in a team, embrace new tech, and work flexible hours, including weekends and holidays.
  • You’ll advise customers on home improvement, manage stock, set up displays, ensure store aesthetics, and provide excellent service while learning paint-mixing and timber cutting.

Requirements

  • Required skills & experience
  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

FAQs

What are the working hours for the Customer Advisor position?

The working hours are full-time at 36.75 hours per week, with shifts available from Monday to Sunday, between 7.00 am and 10.00 pm.

Is this position permanent?

No, this position is a 3-month fixed-term contract.

What is the hourly pay rate for this role?

The notional hourly rate for this role is €14.40 per hour.

Where is the job location?

The job is located at B&Q Liffey Valley.

What kind of training will be provided?

You will have the opportunity to be trained in paint-mixing and cutting timber as part of the role.

What qualities are you looking for in an ideal candidate?

The ideal candidate should be friendly, outgoing, eager to learn, and have a bit of an obsession with home improvement. They should also be great at working in a team and flexible with their working hours.

What benefits does B&Q offer to employees?

B&Q offers a competitive salary, an award-winning pension scheme, 5 weeks of holiday, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and generous breaks.

How does B&Q support diversity and inclusion?

B&Q is committed to making the workplace more diverse and representative of the communities served, ensuring everyone feels they belong and have equal opportunities.

Who should I contact for recruitment adjustments during the application or interview process?

You should contact recruitment@b-and-q.co.uk for any recruitment adjustments.

B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors