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Customer Advisor - ROI

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B&Q

2d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Galway

AI generated summary

  • You should be friendly, eager to learn about home improvement, a team player, and flexible for a rota that includes weekends and holidays. Embrace new technology and help others!
  • You will provide expert advice, assist customers with home improvement projects, manage stock, set up displays, and ensure a great store appearance while focusing on exceptional customer service.

Requirements

  • Required skills & experience
  • Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
  • You’re friendly and outgoing, and you get a buzz from helping others.
  • You’ll be happy to expand your skills by using new technology and learning new ways of working.
  • You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Join our team, and you’ll become an expert advisor.
  • An inspiration as well as a guide.
  • The person who gets to know every customer and their home improvement projects.
  • Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great.
  • You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

FAQs

What is the job title for this position?

The job title for this position is Customer Advisor - ROI.

What are the working hours for this role?

The role offers part-time hours of 22.5 and 15 hours per week, with shifts available Monday to Sunday.

Is this position permanent or temporary?

This position is a Fixed Term Contract.

What is the hourly pay rate for this job?

The notional hourly rate is €14.40 per hour.

Where is this job located?

This job is located at B&Q Galway.

What are the main responsibilities of a Customer Advisor?

The main responsibilities include providing expert advice to customers, managing stock, setting up displays, and ensuring the store looks great, with a focus on delivering exceptional customer service.

What skills and experience are required for this role?

Candidates should be eager to learn, friendly, outgoing, willing to help others, and able to work well in a team, while being flexible to work on a rota that includes weekends, evenings, and bank holidays.

What benefits does B&Q offer to employees?

B&Q offers a competitive salary, an award-winning pension scheme, 7 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and generous breaks.

Is there support for diverse and inclusive workplace initiatives?

Yes, B&Q is committed to diversity and inclusion, ensuring that all employees feel they belong and have equal opportunities, along with access to various networks for support.

How can candidates request adjustments during the application or interview process?

Candidates can request support during the application or interview process by contacting recruitment@b-and-q.co.uk for any recruitment adjustments.

B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors