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Customer Advisor - TradePoint - ROI

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B&Q

18d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Dublin

AI generated summary

  • You must communicate well, build customer relationships, spot business opportunities, embrace training, and be flexible for a rota including weekends, evenings, and bank holidays.
  • You will engage with trade members, build relationships, understand their needs, and recommend suitable products and services to enhance their business.

Requirements

  • A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
  • You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for new business opportunities.
  • You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
  • You’ll be happy to continuously develop your skills through training and by learning from others.
  • You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.

FAQs

What is the work schedule for the Customer Advisor position?

The shifts are available Monday to Sunday, from 7:00 am to 8:00 pm.

What is the hourly pay rate for this role?

The national hourly rate is €14.40 per hour.

Is this position full-time or part-time?

This is a part-time position, requiring 30 hours per week.

Where is the job location?

The job is located at B&Q Swords.

What are the key responsibilities of a Customer Advisor at TradePoint?

Key responsibilities include engaging with TradePoint members, recommending the right products and services, and building relationships with customers.

What skills are required for this position?

The role requires strong communication skills, teamwork ability, adaptability, relationship-building skills, an eye for business opportunities, and a willingness to learn and develop through training.

Are there opportunities for professional development in this role?

Yes, continuous skill development through training and learning from others is encouraged.

What benefits are offered to employees?

Benefits include a competitive salary, an award-winning pension scheme, 7 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, and wellbeing benefits.

Is there any support available for applicants during the interview process?

Yes, applicants can contact recruitment@b-and-q.co.uk for any recruitment adjustments needed during the application or interview process.

Is there a focus on diversity and inclusion within the company?

Yes, B&Q is committed to making the company more diverse and representative of the communities it serves, ensuring everyone feels they belong and has equal opportunities.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors