FAQs
What are the working hours for the Customer Advisor position?
The Customer Advisor position is a part-time role with a contract of 5 hours per week, specifically for weekends.
What is the starting pay for this position?
The starting pay for the Customer Advisor position is £11.70 per hour for those aged 21 and over, with different rates for younger applicants.
Is there an opportunity for pay increases?
Yes, once you complete the required retail induction PaSS stages, your pay will increase to £12.05 per hour for those aged 21 and over.
What kind of experience is required for this job?
Previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment is beneficial, but the right attitude and behaviors are essential. Full training and support will be provided.
What benefits can employees expect?
Employees can expect benefits such as a generous staff discount scheme, holiday entitlement, company contribution pension, and access to wellbeing and financial support through RetailTRUST, among others.
What are the day-to-day responsibilities of a Customer Advisor?
Responsibilities include delivering exceptional customer service, advising customers on shoe care and accessories, achieving daily KPIs, maintaining store standards and cleanliness, and supporting stockroom maintenance.
What type of working environment does Pavers offer?
Pavers offers a friendly, engaging, and positive working environment where employees can feel valued, grow, and thrive.
How long has Pavers been in business?
Pavers has been established for over 50 years, operating successfully as a family-run footwear retail business in the UK and Ireland.
Are there opportunities for career progression?
Yes, Pavers promotes career progression through initiatives such as the Pavers Academy, which offers online learning, face-to-face courses, and mentoring programs.
What is Pavers' commitment to sustainability?
Pavers is committed to sustainability, having achieved Carbon Neutral status in 2021 and maintaining it annually. They have also contributed over £2.2 million to various causes through the Pavers Foundation.