Customer Advocate

Southern Glazer's Wine & Spirits

Jun 22

Applications are closed

Job
Full-time
Junior Level
Hospitality & Retail
Customer Relations
Tampa

Requirements

High school diploma or equivalency plus 1 year of experience
Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
Physical Demands:
Physical demands with activity or condition existing a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) or calculator
Physical demands with activity or condition existing an occasional to the rare amount of time include walking, carrying, reaching, standing, and stooping
May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Responsibilities

Navigate customers through the process of submitting an order through the self-service portal
Answer inquiries regarding customers' accounts
Keypunch supplier and sample withdrawals
Electronic imaging
Research shortage and miss-shipped claims
Process/enter orders and pick-ups
Handle calls from customer service queue
Process winery direct orders
Scan and index customer credit files into the imaging system
Add partners, drop partners, self-incorporated accounts and inactive systems.
Identify outdated, obsolete and duplicate documents from customer files
Handle all salespersons changes at the beginning of each month
Research returned mail with an incorrect address and make the necessary corrections
Handle delivery claims and logs (shortage claims, miss ships, etc.)
Pull faxes and invoices off the printer and distribute them to appropriate desks. Communicate with the sales force, customers and A/R
Perform the job in accordance with company and departmental policies and procedures
Perform other related duties as assigned

FAQs

What is the main goal of a Customer Advocate?

The main goal of a Customer Advocate is to provide the highest customer satisfaction by resolving issues related to self-service experience.

What are the key responsibilities of a Customer Advocate?

The key responsibilities of a Customer Advocate include supporting customers in resolving issues, providing better visibility of customer-related issues, and ensuring faster resolution of issues.

How does a Customer Advocate help improve customer satisfaction?

A Customer Advocate helps improve customer satisfaction by providing timely and effective solutions to customer issues related to self-service experience.

Southern Glazer's Wine & Spirits

Southern Glazer’s is the world’s pre-eminent distributor of beverage alcohol, and proud to be a family-owned company.

Retail & Consumer Goods

Industry

10,001+

Employees

1968

Founded Year

Mission & Purpose

Southern Glazer’s Wine & Spirits is the world’s pre-eminent distributor of beverage alcohol, and proud to be a multi-generational, family-owned company. We have operations in 44 states plus the District of Columbia and Canada. We offer an array of careers focused on delivering a captivating and rewarding experience. We challenge our colleagues every step of the way and provide them with tools to grow, succeed and accomplish their personal and professional goals. Together, we can deliver the highest quality service to each of our customers and put you on the career path you’ve been looking for.