FAQs
What are the working hours for the Customer Assistant position?
The working hours vary; in Week 1, the shifts are Monday, Tuesday, Wednesday, Friday, and Saturday from 04:30 to 12:30, while in Week 2, shifts are Sunday from 06:00 to 14:00, and Monday, Wednesday, Thursday, and Friday from 04:30 to 12:30.
What is the primary purpose of the Operations Assistant role?
The primary purpose is to deliver a great shopping experience for customers by putting them first, championing new ways of working, and completing tasks to meet ‘best in town’ standards.
What are the key responsibilities of a Customer Assistant?
Key responsibilities include serving customers efficiently, maintaining presentation standards, utilizing digital tools for communication, sharing feedback, enhancing product knowledge, and ensuring compliance with safe and legal working practices.
Are there specific key capabilities required for this role?
Yes, the candidate should understand how the company operates, be committed to delivering excellent work, be open to feedback, plan and manage their work efficiently, and build positive relationships with customers and colleagues.
What technical skills or experiences are needed for this position?
The position requires contributing to store sales, a good level of product knowledge, digital capability, understanding customer needs, and knowledge of visual merchandising principles.
Who are the primary stakeholders that a Customer Assistant interacts with?
The primary stakeholders include customers, colleagues, store leadership, and the broader team.
Is there a focus on personal development in this role?
Yes, employees are encouraged to own their learning and development, proactively accessing digital learning solutions to enhance their skills.
Will I need to adapt to changes in the workplace?
Yes, the ability to cope with change and work challenges is a key capability for this role.
What kind of customer engagement is expected from a Customer Assistant?
Customer Assistants are expected to proactively engage with customers to understand their needs, make recommendations, and enhance their shopping experience.
Is there a focus on teamwork in this role?
Yes, sharing knowledge and experience with colleagues to support their skill and confidence-building is encouraged.