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Customer Assistant

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • 21d left

AI generated summary

  • You must have styling and visual merchandising skills, understand customer channels, possess product knowledge, be digitally savvy, adapt to change, and contribute to sales and cost control.
  • You will deliver excellent customer service, complete tasks with speed, maintain store standards, engage customers, and utilize digital tools while supporting team learning and development.

Requirements

  • Comprehensive Styling skills which can be applied across instore visual elements and windows
  • Strong knowledge of Visual Merchandising principles
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change

Responsibilities

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
  • Dress and style mannequins to agreed standard each launch and throughout the season as required
  • Deliver seasonal Window implementation
  • Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
  • Works alongside C&H colleagues to ensure correct implementation of POS each season
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

FAQs

What is the purpose of the Customer Assistant position?

The purpose of the Customer Assistant position is to deliver a great shopping experience for customers, prioritizing their needs over tasks, and to champion new ways of working within the store through an open mindset and positive attitude.

What are the key responsibilities of a Customer Assistant?

Key responsibilities include dressing and styling mannequins, delivering seasonal window implementations, maintaining presentation standards, efficiently serving customers, and sharing feedback to improve services.

What is the work pattern for the Customer Assistant role?

The work pattern involves working Monday, Tuesday, Wednesday, Friday, and Saturday from 07:00 to 15:00 in the first week, and Sunday, Tuesday, Thursday, and Friday from 07:00 to 15:00 with Wednesday from 11:00 to 19:00 in the second week.

What skills are required for this role?

Required skills include comprehensive styling skills, strong knowledge of visual merchandising principles, good product knowledge, customer insight, and digital capability.

How can Customer Assistants contribute to team performance?

Customer Assistants can contribute by sharing knowledge and experience with colleagues to support skill development, and by setting performance objectives in conjunction with their line manager.

What are the key relationships for a Customer Assistant?

Key relationships include interactions with customers, colleagues, store leadership, and other stakeholders.

When does the Customer Assistant position start?

The Customer Assistant position begins on December 1, 2024.

Is there an emphasis on continuous improvement in the role?

Yes, Customer Assistants are expected to be the voice of the customer and share feedback to help the store continually improve its services and processes.

What digital tools should a Customer Assistant be familiar with?

A Customer Assistant should have a good level of digital capability and be able to use digital tools and applications effectively in their role.

How does the position support customer engagement?

The position requires Customer Assistants to proactively engage with customers to understand their needs and make informed recommendations, ensuring a tailored shopping experience.

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan