FAQs
What is the purpose of the Customer Assistant position?
The purpose of the Customer Assistant position is to deliver a great shopping experience for customers, prioritizing their needs over tasks, and to champion new ways of working within the store through an open mindset and positive attitude.
What are the key responsibilities of a Customer Assistant?
Key responsibilities include dressing and styling mannequins, delivering seasonal window implementations, maintaining presentation standards, efficiently serving customers, and sharing feedback to improve services.
What is the work pattern for the Customer Assistant role?
The work pattern involves working Monday, Tuesday, Wednesday, Friday, and Saturday from 07:00 to 15:00 in the first week, and Sunday, Tuesday, Thursday, and Friday from 07:00 to 15:00 with Wednesday from 11:00 to 19:00 in the second week.
What skills are required for this role?
Required skills include comprehensive styling skills, strong knowledge of visual merchandising principles, good product knowledge, customer insight, and digital capability.
How can Customer Assistants contribute to team performance?
Customer Assistants can contribute by sharing knowledge and experience with colleagues to support skill development, and by setting performance objectives in conjunction with their line manager.
What are the key relationships for a Customer Assistant?
Key relationships include interactions with customers, colleagues, store leadership, and other stakeholders.
When does the Customer Assistant position start?
The Customer Assistant position begins on December 1, 2024.
Is there an emphasis on continuous improvement in the role?
Yes, Customer Assistants are expected to be the voice of the customer and share feedback to help the store continually improve its services and processes.
What digital tools should a Customer Assistant be familiar with?
A Customer Assistant should have a good level of digital capability and be able to use digital tools and applications effectively in their role.
How does the position support customer engagement?
The position requires Customer Assistants to proactively engage with customers to understand their needs and make informed recommendations, ensuring a tailored shopping experience.