Logo of Huzzle

Home

Matches

Explore

Manage

Customer Assistant

image

Marks and Spencer

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Glasgow

AI generated summary

  • You must provide excellent customer service, manage your workload efficiently, be open to feedback, communicate well, adapt to change, build relationships, and have good digital skills.
  • You will serve customers, maintain store cleanliness, meet sales targets, engage with shoppers, build product knowledge, and use digital tools to enhance customer service.

Requirements

  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What are the working hours for the Customer Assistant position?

The Customer Assistant position is for 16 hours per week, with a schedule of 4 shifts across the week, including weekends. The example work pattern includes 2 shifts from 14:00 to 18:00 and 2 shifts from 18:00 to 22:00.

Is induction training required for new starters?

Yes, all new starters are expected to attend an induction, which may not be held in the base store.

What is the main purpose of the Customer Assistant role?

The main purpose of the Customer Assistant role is to deliver a great shopping experience for customers by prioritizing customer needs, championing products, and helping to continually improve the business.

What are the key responsibilities of a Customer Assistant?

Key responsibilities include serving customers efficiently, maintaining cleanliness and stock levels in the store, monitoring daily sales targets, proactively engaging with customers, and building expert product knowledge.

What skills are essential for this position?

Essential skills include high levels of customer service, attention to detail, accountability for managing workload, strong communication skills, adaptability to changing situations, and a good level of digital capability.

Does the company promote inclusivity and diversity?

Yes, Marks & Spencer aims to be an inclusive organization and is committed to an active Inclusion, Diversity, and Equal Opportunities Policy.

Can candidates request reasonable adjustments during the recruitment process?

Yes, candidates are invited to share any requirements for reasonable adjustments during the application process to ensure a fair and transparent assessment process.

Is this position suitable for those looking for flexible working?

Yes, Marks & Spencer is happy to discuss flexible working arrangements in relation to this position.

image

Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan