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Customer Assistant

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Marks and Spencer

1mo ago

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Glasgow

Requirements

  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What is the duration of the Customer Assistant position?

The Customer Assistant position runs from 24th November 2024 to 11th January 2025.

What are the work patterns for the available vacancies?

Vacancies 1-2: Monday, Tuesday, Saturday 13:00-19:00 Vacancies 3-4: Wednesday, Friday, Saturday 13:00-19:00 Vacancy 5: Sunday, Thursday 12:00-18:00, Friday 13:00-19:00

When is the proposed induction date?

The proposed induction date is Sunday, 24th November or Monday, 25th November at the Braehead store from 10:00 to 18:00.

Are interview slots allocated on a first-come, first-served basis?

Yes, interview slots are allocated on a first-come, first-served basis.

What are the key accountabilities of a Customer Assistant?

Key accountabilities include serving customers efficiently, keeping the store clean and stocked, monitoring daily sales targets, engaging with customers to understand their needs, and building expert product knowledge.

Is experience in customer service required?

High levels of customer service experience are preferred for candidates applying for this position.

What kind of training will be provided?

Training will be provided to utilise all digital tools and communication channels to deliver excellent service for customers.

Does the company support diversity and inclusion?

Yes, Marks & Spencer is committed to an active Inclusion, Diversity, and Equal Opportunities Policy and encourages diverse candidates to apply.

Can I apply for multiple roles at the same store?

No, please do not book multiple interviews for the same store; all roles will be considered during your interview.

Are there opportunities for flexible working?

Yes, the company is open to discussing flexible working arrangements during the recruitment process.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan