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Customer Assistant

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Marks and Spencer

15d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You must be over 18, provide top-notch customer service, manage your workload, communicate well, adapt to change, listen actively, embrace feedback, and have good digital skills.
  • You will serve customers, maintain store cleanliness, monitor sales targets, engage with customers, build product knowledge, and utilize digital tools for exceptional service.

Requirements

  • Candidates must be over 18
  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What are the work patterns for this position?

The work patterns are as follows: VAC 1 - Thursday, Friday, Saturday from 9 PM to 7 AM; VAC 2 - Sunday, Monday, Saturday from 9 PM to 7 AM; VAC 3 - Thursday, Friday, Saturday from 9 PM to 7 AM.

Is there an age requirement for this role?

Yes, candidates must be over 18 years old to apply for this position.

What is the main purpose of the Customer Assistant role?

The main purpose is to deliver a great shopping experience for customers by putting them first while promoting the company's products.

What are some key accountabilities of this role?

Key accountabilities include serving customers efficiently, keeping the store clean and tidy, monitoring daily sales targets, engaging with customers, building product knowledge, and utilizing digital tools for customer service.

What key capabilities are desired for this position?

Desired capabilities include high levels of customer service, attention to detail, openness to feedback, accountability for workload management, strong communication skills, adaptability, relationship-building, and a good level of digital capability.

Does Marks & Spencer promote inclusivity in the workplace?

Yes, Marks & Spencer is committed to inclusion, diversity, and equal opportunities, working to create a welcoming environment for everyone.

Is flexible working available for this role?

Yes, Marks & Spencer is open to discussing flexible working arrangements as part of their recruitment process.

How does Marks & Spencer support candidates needing adjustments during the recruitment process?

Marks & Spencer invites candidates who require reasonable adjustments to share those needs during the application process, ensuring a fair and transparent assessment experience.

Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan