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Customer Assistant

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Vue

17d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should have a positive attitude, teamwork skills, initiative, respect for others, good communication, tech proficiency, and a passion for film. A tidy appearance is essential.
  • You will greet customers, manage queues, provide information on films and offers, ensure cleanliness, support safety, and enhance the overall cinema experience with engaging service.

Requirements

  • Prior working experience is not essential but some experience working with people is preferred
  • Have a positive can-do attitude and always willing to go the extra mile
  • A team player that supports your colleagues with various daily tasks
  • Ability to work at pace in a busy and sometimes pressured environment
  • Can demonstrate initiative and have the eagerness to learn new skills
  • Treat your colleagues and customers with respect and are always approachable
  • Take pride in your appearance and ensure a clean and tidy uniform
  • A clear communicator with good verbal and written skills
  • Confident in your ability to use the technology in our cinemas – Till points, ticket scanner etc.
  • Share a passion for the film and cinema industry
  • Aligned with our core values and can demonstrate these every day

Responsibilities

  • Supporting our customer journey from start to finish - greet customers into our cinema, offer a prompt service and support with any queries, ensure a clean, comfortable and safe environment at all times for our customers to enjoy and offer an after-care service to check that each of our customers visit was to their satisfaction
  • Use pace and efficiency at the till points to keep a high level of customer service at all times and help to manage queue times
  • Communicate all the latest information about our current content features to our customer - What day(s) of the week they are available to watch, start and end times, next availability showtimes and recommend alternative options if their first choice is sold out etc.
  • Use the regular training and development tools we provide to confidently complete daily tasks and responsibilities
  • Communicate up to date information about pricing and the value of our content offering and booking options to our customers
  • Support our customers’ understanding of the full range of products and services available by sharing fun facts, stories, statistics and key information (e.g., VIP & recliner seating, accessibility options and over 18 screenings etc.)
  • Inform customers about our food & beverage options – How and where to purchase and any promotional offers or combos to support their purchase needs and overall experience
  • Keep all areas of the cinema clean, comfortable and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room etc.)
  • Help to keep the cinema a safe environment for both customers and staff, identifying and reporting on any suspicious behaviors or disruption that go against our business values, policies or procedures

FAQs

What is the primary role of a Customer Assistant at Vue?

The primary role of a Customer Assistant at Vue is to act as a brand ambassador, offering great customer service, greeting customers, serving at retail counters, maintaining cleanliness, and providing information about film content.

Is prior work experience required to apply for the Customer Assistant position?

No, prior working experience is not essential, but some experience working with people is preferred.

What qualifications are necessary to be a successful Customer Assistant at Vue?

You should have a positive attitude, the ability to work in a fast-paced environment, be a team player, and possess strong communication skills.

What kind of training and development opportunities does Vue provide to Customer Assistants?

Vue provides regular training and development tools to help Customer Assistants confidently complete their daily tasks and responsibilities.

Are there opportunities for career advancement from the Customer Assistant position?

Yes, many employees have begun their journey as Customer Assistants and have gone on to develop their careers within the company.

What core values does Vue expect employees to demonstrate?

Vue expects employees to demonstrate values such as being analytical, fostering belonging, collaborating, maintaining customer focus, being dynamic, and embracing excitement.

What benefits do Customer Assistants receive while working at Vue?

Benefits include unlimited cinema access for you and a monthly allowance for your family and friends, annual holiday allowance, wellbeing support, employee discounts, and exclusive rewards with various brands.

What is the working environment like at Vue?

The working environment at Vue is collaborative and focused on providing unforgettable experiences, emphasizing teamwork and continuous improvement.

How should a Customer Assistant handle customer queries?

A Customer Assistant should communicate effectively with customers, providing information on film schedules, pricing, and overall cinema offerings to support their experience.

What are the cleanliness expectations for a Customer Assistant at Vue?

Customer Assistants are expected to keep all areas of the cinema clean and tidy, including retail counters, screens, washrooms, and general common areas.

Vue

Vue is the largest privately owned cinema operator in Europe.

Entertainment & Media
Industry
5001-10,000
Employees
2003
Founded Year

Mission & Purpose

Vue Entertainment (stylised as vue), formerly SBC International Cinemas, is a cinema company operating in the United Kingdom and Republic of Ireland. The company was formed in May 2003 by the acquisition of Warner Village Cinemas by SBC and the subsequent rebranding of the business as Vue. As of 2013 the company has 80 cinemas in the UK, making it the third largest cinema chain in the country, with 755 screens.